Windows detected a hard disk problem
I'm subscribed to Acronis True Image Cloud. When I run it and attempt to Backup Entire PC, it soon comes back with "The last backup has failed. Write error." What do I do now?
Could be a few things. Is the error a cloud backup or a local backup? If it's a cloud backup, you should contact technical support diectly. We have no control over the Cloud features here in the user forums and technical support is covered during your active Cloud subscription too.
If it's a local backup, for testing...
1) make a new backup task. Don't use "entire pc". Instead, hover over it with the mouse and click on the option for "disks and paritions". Then specifically only pick the disk(s) you intend to backup. I don't use "entire pc" because it can try to backup any attached drive at the time they are plugged in and may be part of the reason you're seeing an issue.
2) Also, if your source and/or destination drives are USB - check to make sure they are the exact same drive(s) used when the backup was created and they still have the exact same drive letters too. If you you have drive 1 for the backup as your D: drive when it's setup, but then go to use drive 2 as D: drive, it won't work because Acronis knows the drives are physically not the same one. Likewise, Windows may automttically assign a drive a different letter if the letter is already in use (say if you plug in a USB flash drive first and it takes on D... then your USB hard drive would get moved automatically to E or the next available letter).
You can also download FTRPilot's log viewer app and use it to review logs for more information and even upload some of the current service logs here in the forums for additional review.
I'm trying to use Acronis True Image Cloud to back up a standalone laptop's (Acer, running Windows 7) hard drive (C:) to the cloud with Backup Entire PC . After scanning about 3 MB, it comes back with "The last backup has failed. Write error. Check for a solution." When I click on that, the browser opens to the Acronis Support Center, which says, "There is no information about the error available now.
I couldn't find any Acronis Service Logs anywhere on drive C:.
Do I call tech support now?
I had a similar issue on a laptop - it was something borked with VSS on that particular machine - it was a fairly new build so not sure what happened. I rebuilt the machine and VSS errors have not been an issue.
However, I'm sure that's not what you want to do :) .Perhaps try disabling VSS for your backup job and seeing if it will complete after that using the Acronis snapapi backup method instead. If not, then yeah, I'd start a support case with technical support.
https://forum.acronis.com/forum/45832#comment-346558
1) open the folder where your backups settings are saved: C:\ProgramData\Acronis\TrueImageHome\Scripts
2) each file there stores settings for particular backup job. Open files one-by-one in Notepad, or open latest modified file (if you have just modified your task), until you find the one that has backup name on 5th line, e.g. MyBackups
3) click Edit - Replace and replace use_vss="true" with use_vss="false"
4) save changes and close the file
Perhaps reboot for good measure. Then try running the backup again and see how it goes.
Alternatively, also try creating a new backup job with a unique name and seeing if that one works any better - just as a test to see if it's something unique to the existing backup job that's the problem, or something in general on the system or with Acronis.