Won't run on schedule, and now not even manually

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New computer, Windows 10.  Loaded ATI 2016 and set up my scheduled backups.  First night: nothing happened.  When I first touched the computer the next morning, all three backups immediately began running. I was also having trouble getting remote desktop to wake up the computer when it was sleeping, I assumed that may also be affecting ATI.  Next night it ran without my changing anything.  ???  Next night: nothing.  Couldn't even run "Back up now" so I ran the installation software and it did a Repair.  Next night: nothing.  It did start all three backups as soon as I touched the mouse next morning.  Finally yesterday, I set my computer to never sleep.  So, last night: nothing!  This morning the backups didn't start when I started the computer and I cannot click Back Up Now and get anything to work.  

I just ran the repair again and can now Back Up Now.  After suffering along with Acronis for six years, I was pleased with the GUI at long last, and was optimistic going forward.  Not.  Repairing daily and manually backing up just doesn't fly.  I really want this to work--help?

Thu, 12/17/2015 - 14:39
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 87
Comments: 9259
mvp

I would uninstall the software, restart the computer and reinstall the software.

Then, I would set up one backup trial backup task and schedule it to run a few mn in the future. Make sure the task runs as expected in the destination you will use.

This will make sure that the problem is not on the scheduler.

The type of problem you are seeing is typically due:

- sleep/wake issue or settings (Wake times should be enabled)

- ATI cannot complete the task because of a variety of possible cause: computer goes to sleep, it shut down, or some issue on the destination side (disks goes to sleep, network connection is interrupted, read/write access issues)

When you schedule the task, click on the advanced settings and choose carefully your options. Make sure prevent sleep is check, and turn off run backup at startup if missed until you have debugged the situation. While you debug, avoid running a validation after the backup.

Finally, editing a task is of course supported by the product, but can create issues or unexpected results. As you debug, create separate trial tasks in empty directories.

Sat, 12/19/2015 - 20:24
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Thanks Pat L for mentioning the scheduler.  That simplified the fix for me of ATI 2016 on Win 8.1.  I changed the settings to manual backup (no scheduling), then closed, but did not uninstall ATI.  I then brought up Windows Task Manager, and found Acronis scheduler still running.  I closed it, then restarted ATI, and it worked perfectly when I clicked Back Up Now.

Mon, 03/28/2016 - 13:10
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 4
Comments: 566

Hello All,

As Pat mentinoed, wake timers must be enabled for wakeup feature to work in Acronis True Image 2016. Step-by-step screenshots where to find this setting: https://www.anuko.com/world_clock/faq/enable_wake_timers.htm

"Backup now" did not work because it still depends on Acronis Scheduler service. Even manually backup starts go through that service. If it is not reacting properly, "Backup now" will do nothing.

If you have upgrade to Acronis True Image 2016 from a previous version, doing a clean instlalation with cleanup utility would be a good idea, excluding possible issues during upgrade process.

Your computer may be going from one sleep mode into a deeper mode (S1-S4) after some time. That could be affecting scheduler`s ability to wake up computer. Resetting BIOS UEFI settings to default and temporarily changing Windows Power Plan to "High performance" or "Balanced" could help to localize the issue.

If the problem persists, you can always contact Acronis technical support at http://www.acronis.com/support/. If you will be paying a support fee and then it will be confirmed that there is an issue in Acronis product, the fee will be refunded.

Regards,

Slava

Wed, 04/06/2016 - 10:15
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.