[WORKAROUND] Acronis backups in a loop / data stream error out of a sudden
ATIH b6027
The new year is just here and I have another strange bug with ATIH.
nothing has changed (of what I am aware of) since December, hence Acronis fails to backup and now is backing up in a loop, spamming my backup target even though the rule says it should not create more than 2 backups at all.
so we have several problems here:
1. unexplainable stream problem
2. ATIH does not care for settings when this error occours
3. It does not stop itself to backup in case of an error but repeatingly runs the scheduled backup over and over again.
I am getting really sick about this. If I had more time, I would more likely and literally bombard the customer support with all these recent issues that I really do not understand why they happen at all. :(
Is there any way to use the ATIH customer support and skipping the first level procedures?
At the moment I have 27 unsolved problems with ATIH according to my trackings. At least 3 of them are critical means they are render the product either useless or harming its functionality.
Instead of recreating my backup job, I rather would like to investigate why this problem occours out of a sudden and why a recreation of the job itself is recommended to solve it.
Attachment | Size |
---|---|
acronissystemreport.zip | 6.8 MB |
error_message.png | 62.97 KB |
settings.png | 63 KB |
loop.png | 159.47 KB |
files.png | 87.29 KB |


- Log in to post comments

ran chkdsk but it did not solve the problem.
- Log in to post comments

I have now created a new backup job and this one works fine.
I haven't deleted the old one in case anyone wants to investigate why the old job itself seems to be corrupted.
- Log in to post comments

okay I think I found the reason, but I am not yet sure if this is reproducible. If I rename the backup job the problem will occour. As posted in #3 I created a new job this job was okay, I renamed it (previous name was an automatic name based on the drive's name) and the problem came back.
- Log in to post comments

I am feeling so helpless now even creating new jobs without renaming wont help. Acronis keeps backing up in a loop because of this data stream error that happens after validation... :((
- Log in to post comments

I've found all versions of Acronis from 2013 on forward, seem to get corrupted at some point in time. It's not just Acronis though, the same happens in CrashPlan, Retrospect and other backup software I've tried. Doesn't make me feel any better about any of them, but that's just what I've found over time.
Honestly, I don't trust any of the applications 100% to just set and forget backups so I typcially do an offline full system image as often as I feel it's necessary to preserve my OS or other precious data.
I also don't validate my backups (I know sounds dumb, but I do technically validate them on my own). Instead of using the Acrnis validation option, I simply double click the TIBS and navigate through them after the backup has been created. If you can navigate, you're good to go. If it throws and error tying to navigate with explorer, your backup is corrupt.
I also don't use Disk Director so don't know if it's a bug by having both installed or not. Where did you get Acronis True Image 2016 vs 6029? I only see 6027 as of 12Dec2015. I'm on 2015 and it is version 6613 - are you on something else?
My recommendation, although doesn't solve the problem as to why this is happening in the first place, is to stip out all Acronis products (run the clean up tools after you manually delete them). Then run CCleaner a few times until everything comes up clean, reboot, run CCleaner a few more times, reboot and install Acronis from scratch. It is a real pain, but usually this gets me working again and tends to keep things running smooth for a long time (until the next Acronis update or release anyway).
Sorry I can't provide more info about the cause of the problem or how to actually fix it/then. I can only offer some suggestions based on my own past experiences thta might at least get things working correctly again.
- Log in to post comments

Hi Bobbo, that was a typo, my version is of course 6027.
- Log in to post comments

I still face this issue here and wasn't able to any single backup ony my computer since then.
- Log in to post comments

As I did not get any response here I finally decided to uninstall ATIH 2016 and cleanup all Acronis orphans in ProgramData %Apadata% and Program Files (x86O) and reinstalled Acronis again.
Now a backup is possible again. This all shows me that there was no issue with my hardware or windows but more proably a problem with the Acronis metadata regarding, as the job terminated with the error at the end of every backup and validation.
- Log in to post comments

Hello, Karl!
I had a look at your system report and I've discovered that the Archives database was corrupted. So it's very likely that this was the cause of those errors.
Now, as to why it was corrupted I cannot say for sure. I've tried to reproduce this using several different scenarios, but had no luck.
- Log in to post comments

Thank you Dmitry for looking into this strange problem. I hope it will not come up again and based on my number of ATIH 2016 installations it is infact a rare issue. IF it happens again do you think it makes sense to preserve some files before reinstalling so you could have a look on them?
- Log in to post comments

Karl, I would appreciate it if you gathered a new system report if the problem ever happens again, thanks.
- Log in to post comments

Alright Dmitry, I will!
- Log in to post comments