8029 got issues connectiong to (Synology) NAS
Hi I just realized that the latest version got issues connecting to my NAS.
It's asking for username and password (as usual) but does not accept the credentials.
The Backup itself is still writing fine to my nas. Not sure why this is the case.
Win 10 x64 (Pro and Home)


- Log in to post comments

I'd be curious of the installed version of Acronis - 2017 5554 had issues connecting to a NAS when mapped drives were also in use (even if mapped drives were not to the NAS). That was resolved with a hotfix, but also in the current version of 8029 standard or 6116 NG.
- Log in to post comments

Steve Smith wrote:You may need to clear your stored credentials for your Synology NAS as described in KB 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials to see if this will resolve the problem you are seeing.
I am using build 8029 fine with my own Synology NAS without seeing any similar issue.
Thanks for this KB. It looks like Synology has changed somehting on the psrmissions side ?
I got one Public share where evry user has read access. Depending on the subfolder users can read and/or write into folders, but not into the root of the share. I noticed the following:
I was able to connect to my NAS with the credentials, when accessing the NAS by UNC: \\NAS
As soon as I tried to open the share, it asked again for credentials but won't let me in: \\NAS\Share
I played around, as suggested by the KB and found that (now?) users need read write Permissions to the Share itself. As soon as I gave my User that permission, I was able to use acronis fine again. Very annoying.. but ... well maybe I'll open a Ticket at synology.
Long story short: Go into Synology OS, Open the Shared Folders, select your share, click edit, click permissions, click the read/write access for the user (or select groups in the drop down menu), save and you're done.
- Log in to post comments

I guess that we all use our network drives in slightly different ways.
I do not have any public shares on my Synology NAS at all, any access will always require full read/write credentials, and only one specific Acronis user (on the NAS) has these permissions to by backup folders - Acronis must have write permission in order to store my backups there and read permission is needed to either restore/recovery or for validation.
I have the Synology setup in this way mainly for security of my data, I have no matching Windows accounts on the NAS and I map no network drives to any of my Windows computers. The hope is that should the worse case scenario occur and I get infected by malware / ransomware etc, that it will not be able to access any of the backups on the NAS that I would need to recover the system from.
- Log in to post comments