Skip to main content

Access to the file is denied

Thread needs solution

My Cloud backup fails with the following error "Access to the file is denied". What is this? Is it on my end, what file? And what is Switch Count exceeded? Log file below.

Note, I've been using EaseUS Todo backuop for several years w/o issue, so if it's permissions, I'm stumped.

Log file:

2017-06-06 18:57:35:277 4496 I00640002: Operation HAF922DATA started by schedule.
2017-06-06 18:57:37:609 4496 I013C0000: Operation: Backup
2017-06-06 18:57:37:610 4496 I013C0000: Backup type: hybrid (disk level)
2017-06-06 18:57:37:626 4496 I013C0000: Operation: Consolidation
2017-06-06 18:57:37:627 4496 I0064000B: Priority changed to High.
2017-06-06 18:58:07:662 9020 I00000000: Switching to next Wan Optimizator Server
2017-06-06 18:58:37:663 4380 I00000000: Switching to next Wan Optimizator Server
2017-06-06 18:58:37:663 4380 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2017-06-06 18:58:58:741 9020 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2017-06-06 19:01:44:484 4380 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2017-06-06 19:01:47:858 4380 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2017-06-06 19:03:34:399 12704 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2017-06-06 19:10:09:988 4496 E00040014: Error 0x40014: Access to the file is denied.
| trace level: error
| line: 0xa8a1022bd18ae02d
| file: k:\6206\file\windows\winnt_backup.cpp:171
| function: `anonymous-namespace'::FileHandle::init
| line: 0xa8a1022bd18ae02d, k:\6206\file\windows\winnt_backup.cpp:171, `anonymous-namespace'::FileHandle::init
| function: CreateFileW
| path: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy28\Installs\Keys\digiwatcherv2.22keygentmg.zip
| $module: ti_demon_vs_6206
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: k:\6206\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, k:\6206\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_6206
2017-06-06 19:10:12:168 4496 W00170803: Error 0x170803: Operation has been aborted.
| trace level: warning
| line: 0xbe4a335cc601f5e5
| file: k:\6206\archive\ver2\file\operation.cpp:61
| function: ArchiveApi::OperationImpl::PrepareError
| line: 0xbe4a335cc601f5e5, k:\6206\archive\ver2\file\operation.cpp:61, ArchiveApi::OperationImpl::PrepareError
| $module: ti_demon_vs_6206
2017-06-06 19:10:12:170 4496 E00040014: Error 0x40014: Access to the file is denied.
| trace level: error
| line: 0xa8a1022bd18ae02d
| file: k:\6206\file\windows\winnt_backup.cpp:171
| function: `anonymous-namespace'::FileHandle::init
| line: 0xa8a1022bd18ae02d, k:\6206\file\windows\winnt_backup.cpp:171, `anonymous-namespace'::FileHandle::init
| function: CreateFileW
| path: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy28\Installs\Keys\digiwatcherv2.22keygentmg.zip
| $module: ti_demon_vs_6206
|
| error 0xfff0: Access is denied
| line: 0xbd28fdbd64edb8f1
| file: k:\6206\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, k:\6206\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070005
| $module: ti_demon_vs_6206
2017-06-06 19:10:12:171 4380 I00000000: Fallback to work without wan optimizator. Reason: Switch Count exceeded
2017-06-06 19:10:15:939 4496 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcea1
| file: k:\6206\products\imager\demon\main.cpp:683
| function: main
| line: 0x9f2c53c72e8bcea1, k:\6206\products\imager\demon\main.cpp:683, main
| $module: ti_demon_vs_6206

0 Users found this helpful

Scott, welcome to these user forums.

From the information provided I would say that this is an issue with the Acronis Cloud server and not an issue at your computer end of the backup action.

Please see KB 47145: Acronis Cloud Connection Verification Tool to test your connection to the Acronis cloud servers / access points.  See KB 4350: Acronis Backup to Cloud access ports and hostnames for information on where the servers are located - but also check in the Advanced Options page for your Cloud backup task to check which data centre you have configured.

If you still have a problem, then please open a Support Case directly with Acronis as they are the only ones who can verify the Cloud server status at their end.

In reply to by truwrikodrorow…

Thank you @Steve, will do.