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Acronis 2017 8053 MBR problem

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Windows 10 with acronis 2017 8053

During a backup my computer was turned off

The result is the external drive which I used for all sorts of backups is now showing unallocated not initialized

How can I repair the MBR on the external drive without loosing my data

The first HD is ok so I can boot into windows

When I now turn off the computer it will show

Acronis is terminating the current operation please wait. The computer will be turned off in about 2 minutes

I have turned off any schedules in acronis

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John, it sounds as if your external drive has lost or corrupted the partition table or related disk configuration data, so you will need to look at some of the free partition recovery software products which can help to either recovery or rebuild this disk data for you.

Does the Acronis termination finish or does that message remain?

If the termination completes and after the PC shutsdown detach the external disk.  Restart the PC and once the machine is booted into Windows again attach the external drive again.  If the drive is OK Windows should initialize the drive and give you access to it.

I am unable to run or un-install AH 2017 8053 win 10

it is not showng up in the task manager

When I now turn off the computer it will show

Acronis is terminating the current operation please wait. The computer will be turned off in about 2 minutes

so it must be running in the background

Have you tried rerunning the installation file (run as administrator) and selecting Rpair?

Ian

John, you may need to do a clean install of ATIH 2017 build 8053 if none of the suggestions made so far are helping you.

To do a clean install, first uninstall normally via the Control Panel if ATIH is shown otherwise continue with the next step.

Download the Acronis Cleanup Tool (link in my signature) and run this as Administrator to clean all residue of Acronis software - restart the computer to complete the cleanup action.

Download the full ATIH 2017 build 8053 installer from your Acronis Account download section and install this using an Administrator level user account.