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Acronis 2017 and now 2018 cannot backup or restore, due to "Cannot find version..."

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I looked through the endless complaints of this issue, finding no solution, and it's clear you have not addressed the problem in the 2018 version.

 

I get these errors backing up and restoring and trying to mount failed backups, in other words, the software is 100% useless and has been for at least a year or so now.

 

I have not deleted anything!

I have 2x the amount of space required for a full, new backup available.

I cannot after 10+ attempts get a working backup, even though the logs say it was successful, it just launches new backups automatically as extensions to the original, but never completes, pops up endless "Cannot find version..." errors and fails to do anything.

 

Either provide a functional software program or issues a refund ASAP!

 

This is disturbing, because I used to tell "everyone" Acronis was the best backup software there is, and now it hasn't worked right in a year or so.

 

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Thomas, welcome to these User Forums.

What actual version and build of ATI are you using here or do you have both 2017 and 2018 versions with this problem?

Please download the MVP Log Viewer tool from the Community Tools link in my signature and use this to see the actual logs for the tasks where you see this issue - please post copies of the logs as text attachments to this topic so we can review them with you.

The most common reason why "Cannot find version.." type error messages are given is because the information held in the Acronis Database files does not match the status of files stored in the backup task destination location - this may be because some files have been deleted or it could be that the database has become corrupted for some reason.

This is a user forum so if you are serious about requesting a refund you need to address that to Acronis by opening a Support Case directly with them.

Otherwise, if you wish to try to identify why you are seeing this problem, fine, we will be happy to try to work with you to do that but will need more information to work with and to understand what the actual cause might be?  Seeing the logs will help start that process or else you could attach an Acronis System Report zip file which includes the same.

I am having this exact same problem after installing the Fall Creator's Update of Windows 10 (Version 1709).

Apparently, the update changed the Drive GUIDs.

I can validate my backups, but I cannot run a new one.

So how do we fix this?

I am using TrueImage 2017, if that matters.

Irving, welcome to these User Forums.

If the only change was to install the latest Windows 10 build 1709, then provided you haven't been manually deleting backup .tib files, all you should need to do is to reselect your Source & Destination locations for your task so that the internal database is updated with any changed GUID information.

I did that, and it still did not work.  Same error.  What I needed to do was to clone the backups with a new name, rendering my old versions obsolete, and unable to add to them.  Kinda stinks, to be honest.

Plus, there is no longer a way to consolidate backups into a single file.

Why do you take features away?

Irving, sorry that the suggestions didn't work for you but cloning the settings did.

The ability to consolidate backups into a single file has not been available for some years as far as I understand.

As to your question: "Why do you take features away?" - sorry but you need to address that one to Acronis - all the MVP's here are just users like yourself, we are not employed or paid by Acronis, we just volunteer our time and experience to help in these user forums.