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ACronis 2017 Will Not Start

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Acronis 2016 worked great. Dumb me, I upgraded to 2017 and the trouble began. I made a backup of 240 GB in less then ten minutes. This is not possible. When I traied to make a second backu, Acronis 2017 would not start. I click the icon, get then nothing. I checked the task manager and found Acronis 2017. It was using 0% of CPU time. I have attached a screen capture so you can see what I mean. Any suggestions would be appreciated.

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Donald, it sounds very much like you have a pending or active Acronis backup task this is either running or that Acronis believes is active in some way.

I would suggest trying a restart of Windows and see if that clears things up first of all, if not, then you should use the Acronis Scheduler Manager to check what tasks are shown and perhaps to do a zap of all such tasks.  Link to the Scheduler Manager KB document and the download is shown in my signature below.

I'd suggest downloading the latest 2017 version, and when you have it (even if it appears to be the same), make sure to right-click and "run as administrator" (this is key for many installations of products these days - simply being logged in with an admin account does not give full administrative access for all features).

You should be given the option to "repair" the installation.  Let it repair, and reboot before you launch again and see how it goes.

If that doesn't solve it on it's own, you can try starting CLEAN and see how that fairs - probably in 99.99% of failed upgrades or upgrade issues, this works - some people upgrade without issue, others have underlying issues on their system, or upgraded from an earlier version to 2016 and then again to 2017 and those older version upgrades could be part of the issue.  To clean install, first, uninstall from control panel.  Then run the cleanup tool (right-click and "run as administrator" even if logged in with an admin account).  Reboot and then use your newly downloaded (the most current available from your account) installer and right-clic, and "run as adminsitrator" to start the fresh installation.  

FYI, it is possible to backup 240GB in 10 minutes, but depends on your media. I backup 80Gb from PCIE NVME TO PCIE NVME in about 3 minutes so 240Gb would be in the realm of possibility for 10 minutes in that case.  Of course, backing up to external USB, across the LAN to a NAS and/or to slower media (spinning discs or USB extgernal devices), will not be this fast as direct attached SSD or PCIE NVME drives... computer specs and hardware both help with performance.  The same backup to my WD NAS takes about 10Minutes, so a little more than 3x as long as the NVME to NVME scenario and probably more realistic for most people.  When you get Acronis working again, you can try mounting the backup .tib (or double click it) and navigate to see if it opens and what's really in it.  YOu can also try to validate it as well.