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Acronis Icon missing from shortcuts

Thread needs solution

My shortcuts (on Desktop, taskbar, StartMenu, etc.) for ATIH2017's TrueImageLauncher.exe display a generic Windows Icon.  It's a new Win7Pro3bit install; at first all was well.

I've tried the various fixes in https://forum.acronis.com/forum/acronis-true-image-home-forum-older-versions/icon-true-image-home-2010-missing-start-menu including changing the icon to that of other exe files, and letting Windows rebuild the IconCache.db (including the command line method at http://www.thewindowsclub.com/rebuild-the-icon-cache-windows).

Nothing worked.  My file manager can display the icon for all the files correctly, but this (and only this) shortcut can't.

One idea: does anyone have an .ico file or .dll with the ATIH Home icon (I could try putting in the System32 folder)?  Or can I instead use a shortcut to ATIH2017's TrueImage.exe (that displays the ATIH icon fine; and no, using it's icon in the Launcher shortcut didn't work)....in other words do I even want to use the Launcher?

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Coyote, can only suggest doing a Repair install of your ATIH 2017 and see if that fixes this issue.

I have experienced similar icon issues with Windows 7 over the years, some of which could be fixed by rebuilding the icon cache but others stubbornly refused to show correctly!  I have a similar problem on my Windows 10 laptop with the MVP Log Viewer which refused to show the designated icon until I selected the same icon from an older version of the same tool!

One alternative is to forget having the icon on the desktop, and just pin the ATI Launcher to your Start Menu instead or to the Task Bar.

Thank you very much Steve, I'll try a Repair Install (of ATIH 2017).

(I already tried pinning the Launcher's shortcut to the taskbar and Start Menu and Desktop.)

If that doesn't work I guess I'll just live with the generic icon (because I just tried adding an icon from %windir%\explorer.exe and even that failed to display.

The Repair Install worked perfectly.  Thank you very much Steve!

Glad to hear that, thanks for the feedback.

Now a day later it's UN-fixed.

I can't decide whether to Un/Re-install ATIH2017 or to simply live with it. 

Thankfully this is the only program I have that can't manage to display an icon (on this PC; on my other Win8.1 PC ATIH2018's icon is AOK...so far).

Strange...!  Not seen any issues on my own computers running either 2017 or 2018 that I am aware of, but that is not to say I haven't seen a similar issue with other programs losing their icons but working fine otherwise.  This seems to have been an issue across a number of Windows versions from Vista onwards - hence lots of hits on rebuilding the icon cache when searching on this topic.

I was thinking I might eventually try a repeat Repair Install, but...

Here's a little program that now again fixed it (so far anyway) faster than a Repair Install:
https://github.com/crazy-max/IconsRefresh

I inadvertently ran it AFTER I'd (yet again) deleted IconCache.db, and had to reboot (since it's attempt to refresh them made all my icons disappear).

Before I tried THAT suggestion from http://www.thewindowsclub.com/rebuild-the-icon-cache-windows I tried editing IconCache.db but I gave up on THAT when https://github.com/sqlitebrowser/sqlitebrowser/releases asked for an encryption key password for IconCache.db (!) and my Windows admin password didn't work.