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Acronis Managed Machine Service Mini hampering performance of high speed Nvme drives

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I have a new PC that I just built, specifically an Asus x99-a II motherboard with Samsung 960 Pro Nvme 512gb drive. I was getting poor performance when benchmarking the drive and it turns out to be the Acronis Managed Machine Service Mini.

Take note of the 4 Q32TI test results; here is the test with Acronis Managed Machine Service Mini running:

https://forum.acronis.com/system/files/users/233072/on.jpg

Now here are the results after turning this service off:

https://forum.acronis.com/system/files/users/233072/drive.jpg

If you disable the service,,once your system runs a backup; the service is re-enabled. It will even change the services state from disabled back to automatic. Hence Acronis has now been removed from our systems and we are investigating other options; I can't have a 25% performance loss due to a software bug.

Whats interesting is that on my old PC (dual SSDs in RAID 0) where I also had Acronis running does not see any performance issue when that service is turned on. I can only suspect that the service is monitoring files and at such a high data rate with the 960 Pro the Acronis service can't keep up and hence slows down the drives read/writes.

Thoughts?

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Todd, welcome to these user forums.

I would recommend raising this directly as a Support Case with Acronis as these types of performance issues tend to be machine specific and need more indepth investigation by the Acronis developers rather than the support we can offer here from the user forum.

See http://www.acronis.com/support/contact-us.html then follow the options shown to get to Live Chat.

Todd,

Ditto to contacting support.  I don't use the dashboard so I have MMS stopped and set to DISABLED.  It has never turned on by itself, despite running Acronis and testing with it quite often.  Did you set the service to stopped and disabled, or just stopped?  IF not disabled, it's bound to startup up again.

Also, if you want, you could use a simple .bat script to disable mms (just in case), with any run of a backup - setting the .bat script as a post backup job.  Again, I don't have this particular issue on any of my systems (with MMS starting backup up once disabled), but it could/would be a simple user-initiated work-a-round to kill it from running if it was launched with a backup.  I've put some generic .bat scripts with stop and/or start scripts that can be modified to your liking on our MVP Google Drive for easy access.  Just add or removed double colons as you see fit to stop/disable/start/ and/or enable specific services.  

Ultimately though, to find the issue and/or a fix for your setup, a support ticket would be the way to go, but the scripts should make things usable "as is".  Hope they help.

 MVP User Tools - Google Drive