Acronis True Image 2017 Explorer.exe Hang

I have Acronis True Image 2017 installed onto my PC for over a year now without any issues. Yesterday, I began having issues where Windows Explorer would completely hang and freeze to a point of no return.
Attempting to reboot the PC leaves the computer stuck in a hanging restart and the only way to restart the machine is to do a hard shutdown by pressing and holding the power button.
I performed a clean boot on my Windows 10 Professional 64bit 1703 build install and verified that Explorer.exe functioned fine and continued to function fine as well as restarts. I began turning services and applications on one-by-one and eventually discovered that when Acronis was set to boot with the PC or is turned on while the PC is running, it completely hangs Windows Explorer causing a force restart.
Only when the Acronis startup tasks and services are disabled does the PC function without a hiccup.
I have used Revo Uninstaller to do a full clean reinstall of Acronis TI 2017, but the problem remains. Does anybody have any suggestions on fixing this issue? My Acronis support has ended unfortunately, which makes does make me angry that Acronis isn't going to support a one-year-old tool.


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I can assure you the problem is with Acronis TI 2017. Removing it instantly resolves all issues and nothing else has changed on the computer. Even during the clean boot, when Acronis is the only item selected the problem returns. How could that be a conflict with another tool? Windows 10 was recently reinstalled about six months ago.
I have to make a correction, I am on 1709 with plans to update to 1803 shortly. It could be that when I update to 1803, it resolves the issue. I will have to check on that and reinstall Acronis.
Acronis is using the typical warranty model of forgetting their user base if they do not want to upgrade. I've looked into TI 2018, however, all of the new features are things not asked for, not wanted, or not needed. With this new problem, I don't plan on renewing anytime soon.
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Justin, I understand that for you this is a problem with ATI 2017 but it is not an issue that other users are reporting in these forums (that I am aware of) and not one I am seeing myself where I am still using ATI 2017. Unfortunately, as only users, there is very little we can do other than make suggestions for possible actions you can try.
I can sympathise about the lack of support for ATI 2017, Acronis were supporting the last 2 product releases for a while but have made a business decision to only support the current product and drop support for older products 2 months after a new product is released. Even so, this was still far better than their old support model of only giving 30-days support from date of purchase, which was far too short for the vast majority of users to take advantage of!
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