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ATI 2017 Thinks I Have No Internet Connection!

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Hi

System: Windows 7 Home

Version: 2017

Build: 8058 (Trial Mode)

When I open the program, it sees all my HDD's, including external drive and also sees backup files from previous version, however, when I try to login to my Acronis account via the application, or click the 'Buy' button it thinks that I don't have an internet connection.

My Acronis TI application continues to display a popup box asking me to check my internet connection and try again.

What's the problem here? Could it be my firewall blocking the application, I haven't received any notification of this though.

 

 

 

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I temporarily turned off my firewall but that made no difference. I've also checked for knowledge base articles and web search but nothing comes up there either.

Ant, not seen any other similar reports of such problems with ATI 2017 not recognising that there is an internet connection.

If you are on your local network, can you see other network resources there from within ATI?

ATI is known to not like Proxy connections, so are you using one here?

Hi Steve,

No LAN, just a stand-alone PC, No proxy.

The only point of reference regarding my internet connection, is that, on the machine in question, I'm using mobile broadband internet via a USB dongle.... All other apps/programs work fine with this internet connection.

This is what pops up...

ATI 2017.JPG

I've now completed a "Repair" install, rebooted PC, temporarily disabled both the firewall and antivirus, but it still thinks I have no internet connection. Maybe I need to contact Acronis support for this one?

Ant, I agree that you will need to open a Support Case for this issue.  Have you ensured that the internet connection is open / working <<before>> starting ATI 2017?

ps

It doesn't appear I can raise a support request or contact support directly in regards to this TI 2017 issue, unless I purchase an activation key for TI 2017 first.... As the support process occurs via our "account" and the products we have listed as active...and my older version products are no longer supported.

Ant, you should be able to raise a Support Case as a PreSales issue given you are using a trial version of the product.  Older versions (2016 & earlier) are no longer in support but 2017, 2018 are for supported though this is normally from date of purchase.