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automatic shut down after backup job without possibiltiy to cancel it?

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Hi,

with ATI 2016  I was receiving always a message before a finished job will shut down my PC. With ATI 2017 it is always shutting down, not checking I'm still working with the PC. That's a mess...

I haven't seen any option to get the ATI 2016 behavior back with requesting an action and waiting some seconds for this action. Do I make something wrong or is it really no morep ossible to cancel the "the shut-down after Job"-option?

If it is no more possible, it is planned to get the really good solution back to request an action and wait for it some seconds before a shut down will be performed?

 

regards

Michael

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Michael, welcome to these user forums.

First, I have never had Acronis cause any of my computers to shutdown after a backup task has completed unless this option has been selected in the backup task configuration, which is described in the ATIH 2017 User Guide as follows:

Computer shutdown

If you know that the backup process you are configuring may take a long time, you may select the Shut down the computer after the backup is complete check box. In this case, you will not have to wait until the operation completion. The program will perform the backup and turn off your computer automatically.

This option is also useful when you schedule your backups. For example, you may want to perform backups every weekday in the evening to save all your work. Schedule the backup and select the check box. After that you may leave your computer when you finish your work knowing that the critical data will be backed up and the computer will be turned off.

Unfortunately, as you look to have discovered, there is no mention of any option to cancel this shutdown action once it has been actioned by the completion of the backup task.

I can only suggest that you do 2 things:  
First: submit feedback to Acronis directly using the option in the GUI Help section - reference this forum post too.

Second: Open a support ticket with Acronis support - click on the Support link at the top of the forum pages, then scroll down to click on the Contact Support option on the lower right side.  You will find an option to engage in live chat with Acronis support via the Chat Now button after selecting your initial options for product and problem.

Hi Steve,

 

thanks for your feedback but I think you understood me a little bit wrong:

I wanted to shut down the computer when the scheduled backup task is completed. For this I selected the option.

This function for cancelling a shutdown is very helpful, when you have to work with your computer longer then expected, the scheduled backup process is working in the background and you have forgotten to "pause" the scheduled backup. It happened minimun two times to me that I lost some hours of work because of the system was shutting down without a warning.. 

I will proceed as you said with GUI Help section and opneing a ticket at Acronis support

 

Thanks.

Michael, please let us know if you are offered a solution for this issue with cancelling a scheduled shutdown on task completion?

I think you would be out of luck, regardless.  Once a shutdown task is sent to Windows, Windows goes to work on it.  By default, I think you have 60 seconds to cancel.  If you see a warning that it's going to shutdown, then you just need to type shutdown /a in a command prompt and press enter.  To make this easier in case it catches you by suprise and you need to do this quickly...

create a .txt file on your destkop and type the following in it

shutdown /a

save and rename the .txt file extion to .bat

If you click on that file it will run the shutdown /a command automatically and cancel any scheduled shutdown... assuming that you're still within the default 60 second window and the shudown has not actually started.  

no, that's the problem: in ATI 2016 you have the possibility to cancel within 60 seconds. But in ATI2017 I'm getting not this possibilty. It's always directly shutting down. It's not asking, it is ending everything and then off :-(

 

 

I've never used it, but just confirmed the same.  I would report feedback in the app and open a support case.  It is shutting down, but looks like the delay has been removed or is not working.  

As a work-a-round, uncheck the shutdown button.  Up above that in the same advanced tab find the option for pre/post commands.  Enable the check-box for "use custom commands".  In the post command type:

command:

shutdown.exe

arguments:

/s /t 60

this should shutdown the system in 60 seconds - you can change the 60 to 120 to give you 2 minutes, 180 for 3, etc. 

 

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Rob, thanks for helping on this one - should have remembered the post-command option but I tend to either leave my systems running 24x7 or else shutdown manually after checking results of actions etc.  Sounds like another change in ATIH 2017 that may need to be addressed by Acronis to bring back the functionality of prior versions.

opened a support case at Acronis today. Keep you updated.

Thanks for helping so far..

 

regards

Michael