Backup: Failed to process tag 'script' in script

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 0

I've just made the mistake of updating True Image 2017 to the December release. It no longer works for me.

A scheduled backup gives the error "Error 0xb0069 Failed to process tag 'script' (full log below)

The user interface won't load - although it shows as a background process in task manager - and nor will the system report utility.

And I see that this product is no longer supported.

Am I stuffed?

Windows details:

Edition    Windows 10 Pro
Version    20H2
OS build    19042.630

Acronis log:

2022-01-21 18:30:03:556 10804 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2022-01-21 18:30:03:587 10804 I00640002: Operation SelectedFiles started by schedule.
2022-01-21 18:30:06:574 10804 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2022-01-21 18:30:06:715 10804 I013C0000: Operation: Backup
2022-01-21 18:30:06:731 10804 E000B0069: Error 0xb0069
| trace level: error
| line: 0x25c43ad22fb16035
| file: c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\archive\impl\operations\script.cpp:1802
| function: TrueImage::Archive::FillBatch
| line: 0x25c43ad22fb16035, c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\archive\impl\operations\script.cpp:1802, TrueImage::Archive::FillBatch
| $module: ti_demon_vs_8065
2022-01-21 18:30:06:731 10804 W00010064: Failed to process tag 'script' in script '3DE644C4-F88E-4435-8D5C-1B3737579208'.
2022-01-21 18:30:06:731 10804 I0064000B: Priority changed to Low.
2022-01-21 18:30:07:152 10804 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcea1
| file: c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\demon\main.cpp:683
| function: main
| line: 0x9f2c53c72e8bcea1, c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\demon\main.cpp:683, main
| $module: ti_demon_vs_8065
2022-01-21 19:45:03:698 9048 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2022-01-21 19:45:03:702 9048 I00640002: Operation SelectedFiles started by schedule.
2022-01-21 19:45:05:387 9048 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2022-01-21 19:45:05:403 9048 I013C0000: Operation: Backup
2022-01-21 19:45:05:403 9048 E000B0069: Error 0xb0069
| trace level: error
| line: 0x25c43ad22fb16035
| file: c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\archive\impl\operations\script.cpp:1802
| function: TrueImage::Archive::FillBatch
| line: 0x25c43ad22fb16035, c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\archive\impl\operations\script.cpp:1802, TrueImage::Archive::FillBatch
| $module: ti_demon_vs_8065
2022-01-21 19:45:05:418 9048 W00010064: Failed to process tag 'script' in script '3DE644C4-F88E-4435-8D5C-1B3737579208'.
2022-01-21 19:45:05:418 9048 I0064000B: Priority changed to Low.
2022-01-21 19:45:06:394 9048 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcea1
| file: c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\demon\main.cpp:683
| function: main
| line: 0x9f2c53c72e8bcea1, c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\demon\main.cpp:683, main
| $module: ti_demon_vs_8065
2022-01-21 19:50:14:217 3108 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2022-01-21 19:50:14:217 3108 I00640002: Operation SelectedFiles started by schedule.
2022-01-21 19:50:16:868 3108 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false; 
2022-01-21 19:50:16:868 3108 I013C0000: Operation: Backup
2022-01-21 19:50:16:884 3108 E000B0069: Error 0xb0069
| trace level: error
| line: 0x25c43ad22fb16035
| file: c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\archive\impl\operations\script.cpp:1802
| function: TrueImage::Archive::FillBatch
| line: 0x25c43ad22fb16035, c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\archive\impl\operations\script.cpp:1802, TrueImage::Archive::FillBatch
| $module: ti_demon_vs_8065
2022-01-21 19:50:16:900 3108 W00010064: Failed to process tag 'script' in script '3DE644C4-F88E-4435-8D5C-1B3737579208'.
2022-01-21 19:50:16:900 3108 I0064000B: Priority changed to Low.
2022-01-21 19:50:17:356 3108 E013C0005: Error 0x13c0005: Operation has completed with errors.
| trace level: error
| line: 0x9f2c53c72e8bcea1
| file: c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\demon\main.cpp:683
| function: main
| line: 0x9f2c53c72e8bcea1, c:\jenkins_agent\workspace\ati-main-win\1810\products\imager\demon\main.cpp:683, main
| $module: ti_demon_vs_8065

 

Fri, 01/21/2022 - 19:50
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Geoff, welcome to these public User Forums.

It sounds likely that the install of the latest build #8065 for ATI 2017 has caused some problems here so my initial suggestion would be to try doing a Repair Install after downloading a new copy of the installer.

See KB 60915: Acronis True Image: repairing program settings - for details.

If you don't see build #8065 in your Account download pages, then it can be downloaded from the Acronis Product Updates page which has links to all recent version installers.  The install / repair should be done as Administrator.

Tue, 01/25/2022 - 15:44
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