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Backup files will not open

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  I have used various versions of Acronis True Image for almost 10 years and every backup file will open easily until I started using Acronis True Image 2018. I can see the files on the external drive and none of the 3 backups will open. what's worse is that none of the older backups will open now. Nothing will open.

What's going on?

 

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mmg307, welcome to these public User Forums.

Sorry but I am not aware of any reason why you cannot open your backup files.

Do you get an error messages when trying to do so?

How are you trying to open the files?

Have you tried looking at the backup files in the main ATI 2018 GUI by selecting the Recovery tab and looking at the contents of the files in that way?