Keith, welcome to these user forums.

I would recommend downloading the Log File Viewer app from the link in my signature below and using this to check the Service and Schedule Manager logs to see what messages these may show for your backup task activity.

Please also confirm the build and version of Acronis True Image that you are using - is this ATIH 2017 build 5554?

Hi,

Thanks for the reply.

Sorry I forgot:

Windows 10 Pro, version 10.0.14393.187.

Acronis True Image, build 5554.

How do you get the build version? I couldn't find it in the console app, I had to look at the proprtes of the 'TrueImage.exe' file.

I run the Log File Viewer, cripes there is lots of logs no wonder backup is slow :¬), but couldn't find any entries in any of the logs about the time of the scheduled backup.

The only errors I could find where related to my NAS's credentials in Atih_mms_addon and Console logs, and it is true I have been having trouble with entering these, whenever Acronis asks for my NAS's username and password I have to try multiple times, sometimes having to close the console between attempts.  But once it accepts them the job iworks manually. I have checked the Synology NAS's logs there does not appear to be any failed attempt to access the NAS at any time.

Strange the logs end with:

"Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again"

This message is wrong, I am using the same credentials in Acronis that I use in Explorer which work purfectly in every other application.

The strange thing is that there are no log enteries at 03:00 or there abouts, it's as if the schedule doesn't exist or doesn't run, but it's funny that every morning at about 02:59 my PC wakes from sleep mode. Should I see an event in the Windows logs?

Is there any way to access the scheduled job without using the console?

Keith.

Keith, the message you saw in the logs for "Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again" is a Windows restriction rather than one imposed by Acronis.  This has been reported a lot of times in these forums.

Please see KB documents:  
58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials  and  
58000: Acronis True Image 2016: Troubleshooting Issues with NAS Devices

Here's the Microsoft reference article, it applies to all desktop versions of Windows and the limitation still exists as of Windows 10 anniversary update (1607 build 14393.187) and not likely to change unless Microsfot makes it happen. 

MS KB938120:

Error message when you use user credentials to connect to a network share from a Windows-based computer: "The network folder specified is currently mapped using a different user name and password"

The question seems to be why do these credentials work when run manually, but not when automated from wakeup if they are the same...

When the computer first wakes up, pehaps the share is not actually connected right away.  What if you add a delay to the backup time of say 1 or 2 minutes in the schedule of the backup task?  I suspect this to be an issue as on my home pc/NAS, when I first navigate the share from File explorer, network, nasdevice, expand to shares, there is usually about a 30 second delay before it expands using my saved Windows credentials.  If coming out of sleep or hibernation, that connection may need to be established again.  The error itself though, is suggesting that completely different credentials are being used, which is the odd thing if the same task works fine when it's manually run, but not working fine when it's scheduled to do so automatically.

For testing purposes, I would modify the backup schedule to run while the machine is already awake, but also when the Acronis GUI has been closed. Does it run then.  What happens if you modify the task to start in 5 minutes, but put the machine to sleep first?  What happens if you modify the task to start 5 minutes after that but put the machine into hibernation first?

Sorry I havn't replied sooner.

The whole point is they are the same credentials, wether I am conecting via Windows Explorer or via Acronis True Image, I am not connected to this NAS as a different user. The MS KB938120 specifically discuses to seperate accounts, I am using just one.

I am not mapping any drives, there are no persistent network connections. I only connect via UNC's, I would think that when the pc wakes up any IPC$ connection will have timed out anyway and would not reconnect untill I tried to access one of the shares on the NAS.

I will try to test the schedule as sugested, and I'll let you know the results afterwards

.

Curious why the logs are reporting "Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again" if the credentials are exactly the same. It's li

I've read lots of different forum posts (not Acronis ones) with people having similar network connection issues after the system resturns from sleep.  In a lot of these, it's just a matter of time before Windows reconnects the shares.  Perhaps if you set a delay on the backup schedule, it may help (not sure though as I thought that setting only applied to when the system is restarted - worth a shot too though).

There are some more interesting inputs from Enchantech about last months cumulative updates from Microsfot as well which include changes to SMB and security, but if you can run the backup manually while the system is awake and this ends up being related only to when the system is waking up with a sceduled task, it probably is something else:  https://forum.acronis.com/forum/126528?page=1#comment-395136

I think I have found the answer to the back ups not running on a schedule.

I tried to run the backup on a schedule while the PC was awake, both with the GUI open and closed, and neither would run.

I was just thinking about doing a reinstall and was browsing around the interface and clicked on the link to 'Change email notification settings' and followed the prompts to set up the online dashboard. Now my backup schedule has started working, both with the PC awake and with it asleep.

This is strange, what if I didn't have an internet connection, e.g. if my telephone line was damaged, does this mean my scheduled backup would not work? My use for ATI is purely as an image backup to my local network, I have no interest in the cloud backup facility, why should I need to use the online dashboard? I obviously need to play with this an work out how this works. One thing I noticed is that I'm being notified twice for each event, directly from the client and then from the online dashboard. 

Back to the NAS logon issue, I think that this just confused the issue, as the schedule works fine even though sometimes I still get the 'Connection failed' error when trying to connect in the  'Authentication Settings' dialog box. I do believe this is a bug, and keep insisting it's the dual login problem doesn't make sense as I use only one login.

I did have this error in the notification email this morning 'Cannot access backup file \\FLUORINE\backup\platinum\Image C Drive_full_b2_s1_v1.tib. Please ensure that you entered the correct credentials for the network share.', and the next second 'Create Backup Archive From: Disk 2 To file:  "nas://FLUORINE/backup/platinum/Image C Drive.tib"' without any errors strange but it was a full backup and not a differential as expected. Well see what we get tommorow.

What I think I need to do is a complete reinstall of ATI. I have an upgrade key for 2017 do I need to install 2016 first?

Keith wrote:

 What I think I need to do is a complete reinstall of ATI. I have an upgrade key for 2017 do I need to install 2016 first?

Keith, no need to install ATIH 2016 first if you are going to install ATIH 2017.  Just go ahead and install 2017 (use the full installer you can download from you Acronis account) and when it asks for the license / serial number, enter your 2017 serial first, then enter your 2016 serial when it asks for the qualifying one for the upgrade.