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Backup Restore fails

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I have Acronis 2017 and have used it successfully to back up (not clone) and restore my Lenovo Yoga 3 until last week. 

I had to do a restore as normal and when restarting the computer after the restore the computer booted straight to OneKey recovery screen.  All options on that screen failed to work.  In the process of rebooting the following message showed briefly before progressing to One Key:

Starting Acronis UEFI Loader

Runtime error: Error 0x10d00e: Failed to find

1 line info: 0xec492506f42e4db 1 $module: bootwiz_efia64

I have been using a USB rescue drive to restore backup from WD essentials USB hard drive used for backups.

System is Windows 10 after fall update.

After repeatedly trying to restore using backups taken before Microsoft updates the ;laptop will not even restore to factory.

Any help would be really appreciated.

 

LIndsay  13.3.2018

0 Users found this helpful

Lindsay, thank you for bringing this topic to the relevant ATI forum.

When attempting to restore your ATI 2017 backup using your USB Rescue Media, how is this being booted?  Is this booting in UEFI mode or in Legacy mode?

See KB 59877: Acronis True Image 2017: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media which has screen images to help show the difference here.

The error message: "Failed to find: bootwiz_efia64" suggests that the UEFI / EFI boot configuration files / data is not being found when trying to start the Rescue Media in UEFI mode.  This may be caused by having Secure Boot enabled in your UEFI BIOS settings.

There are different versions of the Acronis Rescue Media - the default version uses a Linux kernel to provide the boot OS from which to launch True Image - this may need Secure Boot to be disabled.  The alternative version uses Windows PE for the rescue media which should be fully operational with Secure Boot enabled as is using a Windows OS to boot and launch TI.

You backup of the computer should include all hidden / system partitions needed by Windows for successfully starting the OS, i.e. Microsoft System Reserved (MSR) for Legacy systems and EFI partition for UEFI systems, plus any OEM diagnostic / recovery and Windows recovery partitions.