Backup using rescue media

Where did you get the resucue media?  Did you grab the .iso from your account or create it within the Acronis media builder?  Did you create it to CD/DVD or a USB flash drive?

It's possible you have a bad burn/write of the media either due to the source of the media, or the process of creating it.  I'd try a different media type and/or brand if possible - especially if using DVD's or CD's. If this is a USB flash drive, use diskpart and "clean" the drive first.  Then initialize the drive and re-create the media again (won't hurt to give it a shot). 

If nothing works and you aren't satisifed and want a refund, you'd need to contact Acronis Technical Support directly as this is the user forum and we can't help you there with any licensing, purchasing, account or refund type of issues. 

Rescue media made with TI 2017 media builder.. It is a 3.0 usb flash drive.. Same one I use for TI 2016.. I formatted it

before creating the rescue media.. It loads fine, just hangs when checking partitions..

Thanks for responding..

Strange indeed.  Are you able to try WinPE instead?  Have to download the Windows ADK first (get the Win10 ADK if you do - it works on Win 7, 8, 8.1 and 10).  Then run the media builder and select the WinPE option. Curious if it occurs on both or not. 

That's more effort (trouble) than I want to go through.. Acronis just need to fix the problem.. Thanks

Honestly, my guess is it has to do with your install - possibly if you upgraded from 2016 to 2017 something didn't upgrade properly.  There's certainly a prolem here, but as to the cause, I can't say.   I upgraded from 2016 6571 to 2017 beta 1 to beta 2 to the current release and am using the bootable recovery media  (both Linux and WinPE) just fine on all machines I've tried it on (work in an IT shop and have a few different PC's at home, so it's a pretty wide range of laptops, tablets and PC's).  Hard to pinpoint the issue in this case so can only recommend options for testing or as alternatives, but entirely up to you.   

One other thought with a pretty easy test... format the drive first - use diskpart /clean or a third party tool like minitool parition wizard free (I like that one the best).

Here's a thread where someone was using an older version of 2016 that worked, but not a newer one.  Turned out to be an error with the bootable media drive and formatting it and then building the media again allowed it to work correctly - was a flash drive formatting issue.

https://forum.acronis.com/forum/117654

I have done the following with the same result ( Hangs on main menu): 

1. Created bootable rescue media on flash drive using TI 2017 media builder.

2. Created bootable rescue media on dvd  drive using TI 2017 media builder.

3. Created ISO Image drive using TI 2017 media builder, then created bootable rescue media on flash drive using the ISO Image.

Went back to TI 2016 that works as it should..  TI 2017 has a problem..

For you, it seems it does.  Really can't tell you why though since you're system is unique to you and we have no system logs or Acronis logs or any way to troubleshoot your system.  I can't create the behavior you're seeing on any fresh installs or upgrades in my Windows VM's and don't have an issue on my physical PC's.  In your mulitple installs of 2017, did you ever actually run the cleanup tool first?  Not that you need to or should, but I'd bet money if you had a fresh OS install and installed Acronis 2017, you'd have no issues getting your 2017 media to boot.  I truly believe it's somethign unique to your system, but there's not much we can do to locate what from the forum position.  If 2017 is not working for you, then I would request that refund before your 30 days has passed or at least open a support case with Acronis to see if they can help figure out where the trouble may be occurring. 

If you do ever try to intall and create media again, please run the cleanup tool and follow the instructions posted here:

1) download the cleanup tool (it works for 2017) 

2) right click and "run as administrator" to run it - follow procedures listed in the KB article linked above (you can skip the registry checks, I never check them)

3) After cleanup, check for leftover directories (some of these are hidden folders so enable "show hidden folders and files in Windows" and delete them if they exist:

C:\Program Files (x86)\Acronis

C:\Program Files (x86)\Common\Acronis     

C:\Program Files\Acronis     

C:\Program Files\Common\Acronis     

C:\ProgramData\Acronis  

%userprofile%\appdata\local\VirtualStore\ProgramData\Acronis

4) Reboot (not shutdown - if using Windows 10, fastboot may be enabled and you need to reboot to trigger a full shutdown instead of hibernation)

5) download the full installer from your account and verify the checksum of the file to make sure it matches.

6) temporarily disable Anti virus programs (this may not be necessary, but if you're here already, it's not going to hurt with the process and may help)

7) right click the installer and "run as administrator" even if logged in as an admin

I installed True Image 2017, as I have been happy with the previous versions and had no problems.  This time, however, I wish I HAD NEVER purchased the new version.  I have made a rescue disc and tried to clone my HDD, but when I try to use the Clone feature from within Windows 7 64 bit, it hangs up.  When I try to boot from the disc, it gets as far as the Patents page and then hangs up.  All the solutions I have tried given by Acronis support have not worked, and now they appear to be ignoring me!  I have tried 3 different burners, all types of discs including USB, wasteds 9 discs now and spent hours on the phone and on the computer trying to sort out the problem.  I have never had any problems before and was able to boot from the disc and clone my HDD without any problems.  I have tried the discs on other computers and the same thing happens, they will not boot.  When I burn the discs it tells me that it has been burnt succesfully.  I have even tried .ISO image boot discs, all to no avail.  I don't feel like wasting any more time or discs and would appreciate a solution, or my money returned.  I can boot from earlier versions, but that is not why I paid for the upgrade!

I am not using any CD/DVD discs - haven't for nearly 3 years.  I was going to test, but I only have CD's and it won't fit at I need 800Mb and only have 700Mb CD's.  However, I have created, yet, another USB 3.0 flash drive and will test with it though.  So far, have not had any isssues with flash drives.  Do you have one to test with as well?  I gave up on discs long ago - I have gotten 50 spindles that nearly 1/2 were unusable after burning - for a fraction of the cost of a spindle, you can get a few small USB drives and re-use them over and over again.  

Thank you for your reply, but you will see that in my complaint I did state that I had tried a USB drive.  I should have made it more clear in that it was a USB memory stick and not an external USB HDD.  Still didn't work unfortunately!

Gemini57, what size USB memory stick did you try for the bootable Rescue Media?  This needs to be 32GB or less in order to be bootable, should be created using the Acronis Rescue Media Builder application and booted in the same mode as your Windows OS uses.  See webpage: Check if your PC uses UEFI or BIOS to check the boot mode.

See KB document: 58108: Acronis Software: Using USB Sticks with More than 32GB Capacity

Hi Steve,

I used a 16GB USB memory stick, and my computer boots using the BIOS.  I clicked on the link above re "Check if your PC uses UEFI or BIOS", and the Panther folder is empty except for two subfolders, which are also empty!  I have tried making the disc from within TI2017 and also by downloading the .ISO file as instructed by support (and spending hours on the phone to no avail).  I have tried everything support has suggested without success.  I am using Windows 7 Professional Service Pack 1 64 bit with 16GB RAM and Intel Core i7 2600K chip runnning at 3.4GHz.  What I cannot understand is that my previous versions booted from the recovery disc made through TI without any hassles.  It is only this latest version that won't work.  If the problem were with my computer, why would I be having the same trouble on a different computer?

Bobbo_3C0X1 wrote:

I am not using any CD/DVD discs - haven't for nearly 3 years.  I was going to test, but I only have CD's and it won't fit at I need 800Mb and only have 700Mb CD's.  However, I have created, yet, another USB 3.0 flash drive and will test with it though.  So far, have not had any isssues with flash drives.  Do you have one to test with as well?  I gave up on discs long ago - I have gotten 50 spindles that nearly 1/2 were unusable after burning - for a fraction of the cost of a spindle, you can get a few small USB drives and re-use them over and over again.  

You must have been buying cheap discs or just had bad luck. I use CDs & DVDs all the time without issue, including for rescue discs. I prefer them over flash drives. My 'bad disc rate' has been maybe 1 or 2 in a 100 disc spindle.

Maybe this poster has just had bad luck, but, having used Acronis for well over a decade now and read of and experienced for myself the inconsistencies possible with TI, I would be more inclined to believe that this poster could well be a victim of these. Also just as likely is the possibility that he has a bad install or that he (as previously mentioned) upgraded over the old version.

My experience has been that a proper and clean install generally provides a relatively trouble free experience, notwithstanding the years I chose to skip due to fore-warning. Not to say that the Bugs that never get fixed aren't in play, but at least no show stoppers.

The OP never does say if his install was clean. My bet is that it wasn't.

I'd also like to see Acronis simplify the PE boot disk process. Their very competent competitor (which I also use) manages to automatically download and install the PE files need for a boot disk for whatever version is required for the system it is installed on. They do this at the time the program is installed. Their install process is also quite painless and manages to upgrade over itself without any issue whatsoever. I've never understood why Acronis can't manage this.

Sorry Andros, but your assumptions are incorrect.  It was a "proper and clean install", which was done by the support staff after I gave them control of my computer.  I only use Verbatim, TDK or Mitsubishi discs, depending on what is available at the time.  I have never had problems in the past.  I just seem to be going around in circles with the same thoughts and supposed remedies being put forward.  The Acronis Support member had control of my computer for hours, and couldn't get it to work, so go figure!

Gemini57 wrote:

Sorry Andros, but your assumptions are incorrect.  It was a "proper and clean install", which was done by the support staff after I gave them control of my computer.  I only use Verbatim, TDK or Mitsubishi discs, depending on what is available at the time.  I have never had problems in the past.  I just seem to be going around in circles with the same thoughts and supposed remedies being put forward.  The Acronis Support member had control of my computer for hours, and couldn't get it to work, so go figure!

As mentioned, my comments regarding the install were directed to the OP (original Poster). The disc commments were in response to Bobbo. And, while this forum is an excellent resource, Acronis support has never really had a stellar reputation.

I'm still using ATI 2014. I may take advantage of the traditional upgrade offer Acronis sends out since the cost is nominal, but I find that Macr free serves my purposes nicely and without the headaches I often experience with ATI. I'm thinking that Acronis may not have much af a future in my reality.

It was a clean installed and I used a fresh formatted to fat32 sandisk cruzer 4gb..

I went back to TI 2016 which works.. Have been using Acronis True Image for a number of years..

Thanks for the responses..

As far as I am aware there are no features in ATI 2017 that give rise to isseus if the ATI 2016 recovery media is used. Since the *.tib structure has apparently not been changed, creating backups and restoring backups should be OK, as should disk cloning.

If I am wrong I am sure someone more knowedgable will corrent me.

Ian

Regarding the types of CD's/DVD disks - it really depends on the manufactuerr and luck of the draw.  I generally use Sony or Verbatim media, but have ended up with coasters from time to time with all brands.  I have other DVD's (movie backups taken before I moved from Europe back to the states) that have done nothing but sit in a felt case in the closet.  Decided to pop one in not too long ago (worked when it was burned and hasn't been used in nearly 7 years) and it would not play.  Tried a few more - some worked, some did not.  Most people are buying the cheapest spindles they can get (sure not all though).  They probably all come off the same production lines and get the vendor labeling afterwards (again, not all, but I'm sure many).

I can't re-reproduce any issue with media creation or usability in 2017 using either of my home computers or various VM's.  All USB flash drives are booting, launching, backing up and recovering as they are supposed to.  Another thread had a person who could not burn to the media directly.  They, instead created the .iso and burned it in windows and it worked after that.  Seems like varying issues here though and not specifically related to just creating media, but also how it performs afterwards.

If you really want to validate the issue:

1) Try installing Acronis on another machince or VM and burn the media with it and see if the behavior exists

2) Try a completely different media on both the original and new test machine

I've 2 physical systems and 6 VM's all working fine with creating and using the media so don't think the issue is specific to Acronis, but something particular with the system that is causing an issue with the media creation.  

Only one computer.. Tired of debugging Acronis TI 2017.. Went back to TI 2016 that works.. Thanks for all the input..

My apologies.  I have received another email from Acronis support and they wanted me to download Windows AIK, which is a 1.7GB download.  As I only have 8GB/month, this too was not an option.  The bottom line is that the program should do what it is supposed to do, and having tried ALL the attemps at resolving the problem, including having a support person take over my computer for hours without success, Acronis have wiped their hands of the whole situation and given me a refund.  It looks as though I too will be sticking to the earlier version and make sure that I let people know that the new version is very problematic.

Tried to follow their instructions and had to restore my system because something disabled my ability to

create restore points.. Got refund also.. Thanks for TI 2016 that works..