Backups won't run, didn't know for a week, won't accept windows credentials.
Today I thought it was odd that I'd not noticed the normal acronis icon during the normal time around 6 pm for a while. I checked the backup files and nothing for a full week. Nice and quiet, no error messages or anything. Nice!
So I try to run the backup manually. It pops us a request for my windows account info which I provide. I get a unknown error messagebox that asks me to reboot which I do and which changes nothing:
More information about this error and solutions may be available online in the Acronis Knowledge Base.
To access the online resource manually, enter the event code at: http://kb.acronis.com/errorcode/
Event code:
This fails on so many levels. No notice of fail...unknown error? This is a workstation on a windows 2012 ad enabled domain.
In reply to Sim, can you clarify exactly… by truwrikodrorow…
Hi Steve
Windows 7 pro, and ati is 2017; I can't find any place which shows more about what version it is. The Help/About says nothing specific, and the generate system report doesn't either. Arrgh.
The log shows the detail for the last successful backup (oct 30). After that it has nothing.
I tried to run it again manually, now it does report an error code
http://kb.acronis.com/errorcode/
Event code: 0x006400C8+0x0064023B+0x0090000B+0x0090000A+0x0090000F+0x0009007C+0x0009FFFF+0x0000FFF0+0x800706FB
But the webpage says "There is no information about this error available now".
This is solved. The workstation running acronis had somehow lost it's bearings as far as Active Directory goes. I removed it from the domain, added it back, and a backup is ongoing.
I am concerned that there was no notification of the backup job failure at any point. The Notifications page is set up to "send email notifications about the operation state", as well as when disk space is insufficient. But why was there no email, and in fact nothing on the pc itself. I work every day on this machine - how could acronis be failing every day at 6 pm and there is no messaging on the workstation about this?
Sim, glad to hear that you have been able to resolve this issue but puzzling that the logs don't give an indication of the problem here?
I have never had any involvement with Active Directory so outside of my area of knowledge / expertise on that side of things.
One thing that may be worth checking is what you have configured for Error Handling on the Advanced Options page for your backup task - I default to disabling any error handling / repeat tries etc, as I prefer to know immediately if there is a problem and not let ATI try again, and again, and again etc.. Have had some instances where error handling causes a runaway repeat cycle and an avalanche of email notifications.
sim...I am also glad that you have resolved the issue. In an earlier comment, Steve recommended downloading the MVP Log Viewer...here's the link.
https://kb.acronis.com/content/59335
The ti_demon logs should tell when a backup fails.
Personally, I don't like the e-mail notifications. I am in the habit of looking at the ti_demon logs at least once per day. With the log viewer, this is easy to do.
Regards,
FtrPilot
Pilot, for whatever reason the ti-demon log shows success on Oct 30, and then no entries at all until I worked out the AD issue yesterday and a successful backup took place.
Steve, the retry error setting is 5x, 30 second interval, probably the default. I think I'll leave it as is, at least in this circumstance it wasn't contributing to the issue.
I have had a ticket in with acronis for a few days, haven't heard from them, but if I do and if they can explain the no logs and no notification issues, I'll update this thread.
sim...the no ti_demon logs certainly is a mystery. That seems to suggest some type of schedule problem. Hopefully Acronis will respond and sort this out.