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Bluescreen nach Installation des letzten Backup

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Am 27. Februar wurde mir ein neues Update von Acronis True Image angeboten, das ich dann installiert habe. Seit damals hatte ich bereits zum zweiten Mal einen System Crash, bei dem als Ursache der Treiber

Snapman.sys

auftrat. Das aktuell installierte Build ist 8029.

Sollte ich die Version nochmals ganz neu installieren oder auf das letzte Build zurückgehen?

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Thomas Sattler wrote:

Am 27. Februar wurde mir ein neues Update von Acronis True Image angeboten, das ich dann installiert habe. Seit damals hatte ich bereits zum zweiten Mal einen System Crash, bei dem als Ursache der Treiber

Snapman.sys

auftrat. Das aktuell installierte Build ist 8029.

Sollte ich die Version nochmals ganz neu installieren oder auf das letzte Build zurückgehen?

On February 27, I was offered a new update of Acronis True Image, which I then installed. Since then, I already had a second time a system crash, at which as the cause of the driver

Snapman.sys

Occurred. The currently installed build is 8029.

Should I reinstall the version again or go back to the last build?

Thomas, welcome to these user forums.

I would suggest doing a clean install of build 8029 of ATIH 2017 as follows:

First uninstall the current Acronis software normally using the Control Panel options.

Next, download the Acronis Cleanup Tool (link below in my signature) and run this as Administrator followed by restarting the computer.

Lastly, install the ATIH 2017 build 8029 - download the full installer from your Acronis Account if needed.

Note: The Acronis Cleanup Tool will remove all traces of installed Acronis software including your backup tasks and task history.  You can save your task configuration data by saving a copy of the C:\ProgramData\Acronis\TrueImageHome\Scripts folder (to restore later) but you will need to edit your restored tasks to set any schedules etc.

Please also see Deutsches Acronis Forum für Privatanwender if you would prefer to discuss this issue in your native language.

I also have installed Acronis Disk Director 12. Do I have to uninstall this too when using the Acronis Cleanup Tool?

Thomas, I would recommend uninstalling DD12 too as if I remember correctly this will be either removed or damaged by the Cleanup Tool though I have not tested this personally to confirm this.

There is no reason to have DD12 and True Image installed together either. In fact, having both can cause issues as the drivers vary between them. If you do have both, you should always install the older product first and then the newer one. Since both backup though, just stick to one. If you need advanced partitioning, I'd look at the very capable and free minitool partition wizard. I'm just bummed they released version 10 and no longer let you download the bootable media for free. You can only install version 10 and run from Windows, but it's still good. There are a few other very good free partition tools as well. I can't name directly as some are also direct competitors for backup products too. Google best free partition tools.