Skip to main content

[BUG / ISSUE] Summary of issues with Dashboard and Account webpages

Thread needs solution

Hi everyone,

as I suspect that the beta forum is no longer the right place, I am going to post some issues I have in the online services:

Dashboard:
1. Cannot delete machines in the dashboard. Basically the function is there but won't delete the device on confirmation of the warning message.

2. My PC running 2017 b5534 does not report online status / correct last backup date, while others running ATIH 2016 seem to report correct online / offline state and last backup dates.

3. The new download option in dashboard is great but missing the switch for web / full installer. Currently it will only download the web installer.
 

Account page:
1. Download option takes 4-5 seconds to load the list of available downloads (unusual / unlike the behaviour in the dashboard)

2. The subscription is named Acronis True Image Home (no version). Basically ok as the subscription is version independent, but still irritating.

3. You cannot click on the number of licensed devices for the subscription

 

Attachment Size
download_dashboard.png 10.28 KB
account.png 21.38 KB
0 Users found this helpful

I have also found that Acronis will open multiple versions of the same administration page in my default www browser (FireFox).

I have a lot of 'garbage' leftover form Beta testing and some of it cannot be deleted.

When I get a chance I will document the issues I am having.

One thing that anoys me is that the listing of backup assume users are comfoftable with MM/DD/YYYY date format in numerals. In Australia we use DD/MM/YYYY and there is no way to chage the date format. In other modules they use the same format but the month is in words, reducing the confusion.

There does not seem to be any logic for the order in which backups are listed and there is no way to sort they by Date (creaated or updated) or by the device to which they relate. If I backed up all my mobile devices to the Cloud there would be 4 of them, plus I can back up up to 8 PC/MAC.

Ian

Meanwhile I can report that all (2 installations so far) upgraded ATIH 2017 seem not to report back their backup states and dates correctly to the dashboard backend.

 

 

still cannot delete Computers in the Dashboard, 2017 computers won't update their backup status, and even partly their online offline state.

 

Dear, KalrHeinz!

I'm a german customer and have a similar problem with the dashboard.

I did delete two of my computers from the dashboard successfully after I recognized, that their backup-stati and online-stati were not reported correctly.

But after I deleted them from the dashboard they disappeard for ever. I did uninstall and reinstall the software, tried everything to register these devices (again). But with not effect. So I have now only one device left in the dashboard which is of course incorrect, cause the other two are also running the last version of acronis true image 2017 (build 5554).

Did you manage your problem?

Greetings

Bernd

Hello Bernd, Dear Acronis Team,

thanks for reprise the topic. I have had another look into the dashboard and it is great to see that the status of all computers are up to date regardless they are using 2016 or 2017 (also regardless the build in use). Means the issue is solved and seem to be related to the web backend.

However

- deletion of machine is still impossible, no error message appears

- single sign on for other areas is still not possible

- download still only offers web installers

---

 

haven't doublechecked the account page issues yet.
 

Karl, thank you for reporting issues and sharing suggestions about the Dashboard and Account pages.

After you confirm machine deletion, could you please leave the web page opened for about 5 minutes? Although there will be no progress bar/notification message about the deletion, machine should be gone after some time.

Bernd, have you tried re-installation with Cleanup Tool? Regular uninstallation leaves files and registry records that may still prevent recognition of the machine as a new and its subsequent registration in the Dashboard.

Regards,

Slava

Dashboard looks fine now as for the devices and their status, however I face a script time out and a fancy new pic at the upper left ;)

 

Attachment Size
397942-135121.png 116.07 KB

Nice to see that you can setup general email notifications in the dashboard! Haven't spotted this feature before!

these are solved all others are unsolved.

Dashboard:
1. Cannot delete machines in the dashboard. Basically the function is there but won't delete the device on confirmation of the warning message.

2. My PC running 2017 b5534 does not report online status / correct last backup date, while others running ATIH 2016 seem to report correct online / offline state and last backup dates.

3. The new download option in dashboard is great but missing the switch for web / full installer. Currently it will only download the web installer.

4. Backups / Archive / Sync still need a seperate login https://forum.acronis.com/forum/120789

Account page:
1. Download option takes 4-6 seconds to load the list of available downloads (unusual / unlike the behaviour in the dashboard)

2. The subscription is named Acronis True Image Home (no version). Basically ok as the subscription is version independent, but still irritating.

3. You cannot click on the number of licensed devices below Workstation for the subscription ATIH 2017, this is possible for Acronis Backup 12 and previous ATIH versions, if the user does this he will see the license key.

 

I can't get the online dashboard working properly. I have three computers. All three are logged in to the same Acronis account and Acronis True Image appears to be working properly.

  • 1 running ATI 2016, Windows 10, seems OK
  • 1 running ATA 2017, Windows 7, always shows as OFFLINE on the dashboard
  • 1 running ATA 2017, Windows 10, never appears on the dashboard

What can I do to troubleshoot or fix this?

Stuart, if you are using either ATIH 2016 or 2017 and have a Cloud subscription, then please raise this issue via a support ticket directly with Acronis as we have no access to any of the Cloud server systems to investigate this type of issue from these user forums.

To contact support, click on the support link at the top of any of the forum pages, then scroll down the new page that opens and click on the Contact Support button found on the right-side.  After than select your product and problem type, then click on the option to Chat Now to start a live chat session with Acronis support.