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Can i renew early and add one extra year to my 2 years subscription ?

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Hi,

I have Acronis True Image 2017, 3 PC 2 years subscription, valid until the end of 2018.

I just wanted to know if that was possible to renew manually and add an extra year to my suscription ? And if so, how to do it ? On my online account it doesn't work as when i click on "renew" it just brings me to the normal purchase page.

Also what would happen if entered another new 1 year serial on my account (same product, same number of licenses) ? Would it add more time to my subscription or just appear as a different product ?

I'm asking that, because most of my softwares (antivirus, etc...) are ending up in 2020 and i'd like for Acronis True Image to be the same so that i don't have to think about it.

Thanks a lot, have a nice day ;-)

PS: i already asked customer support who told me it was impossible, but they seemed very inefficient...

0 Users found this helpful

Damien, welcome to these user forums.

Your questions would be best directed to Acronis Sales via the Support link at the top of the forum pages, who will know all the various permutations available with regards to licensing, renewals, extending the number of licenses etc.

If no-one from Sales can or is willing to give you an answer, then try dropping a Private Message (PM) to one of the Acronis folk in the forums, i.e. try contacting Ekaterina who may be able to provide a more definitive response.

Damien, good luck with doing this, please feedback and let us know how you get on, it may help someone else in the future with the same question.

Well i have followed your advice and contacted Ekaterina . Best support i've ever had ! She provided me with the solution, which was buying one more year, and once entered in my account i was able to choose to renew and add an extra year. I'm very happy. The answer was so fast and precise, she must be a life saver in this forum ;-)

I would also like to thank you for taking the time to help me and redirecting me to her, this forum is solid.

 

Anyway here's her message, in case it can help someone that would have the same question as i had:

Hello Damien,

I'll be glad to provide you with all available information:

We do not sell special renewals for Acronis True Image Subscription licenses, however, it's possible to extend both the number of machines (up to 5 PC)  and the duration (up to 3 years). To do so you'll need to buy an additional Acronis True Image Subscription key (for your scenario it will be Acronis True Image 1-year subscription for 3 PC). Register this subscription under your account and you'll see two options "Renew" and "Increase". Select Renew to extend the duration of the subscription for 1 year.

Limitations: Subscription length at any given time may not exceed three (3) years. Each license comes with a limited amount of cloud storage and additional cloud storage is sold separately. Each licensee may utilize no more than five (5) licenses of these products at any given time: https://kb.acronis.com/content/58522

Thank you,
Ekaterina

Damien, thank you once again for providing the feedback and reply from Ekaterina - she is very helpful and glad she could provide the right answer that you needed.