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Cannot backup to cloud

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When trying to backup to cloud, receiving error...

The last backup has failed.  Internal error in library.  The stream may be corrupted. 

I click the link to see more info.. I get

There is no information about this error available now. You can use the links below to search for any additional information that might be available.

What else can I do?

You can contact Acronis Customer Central or check the related topics below for a solution.

I just posted another forum where I can't contact support because the website won't allow me to register my product.  The product works great until I pay my $45... then the product sucks.

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I responded to your other issue about registration - you should be able to contact them that way without having to login.  Once connected to chat for the registration, have them look into the cloud issue.  I suspect the cloud is not working because the product is not registered.  Keep in mind that Cloud features only work with a subscription and the subscription needs to be registered to work.  Once registered, you should probably be OK with the cloud - give or take however long it takes for the registration to kick in so that the cloud access is turned on. 

Ok, I might have figured out at least a good work around.  What I was doing should've been working, but I guess it was rediculous for me to back it up that way.  I was trying to backup the image of my hard drives to the cloud.  I would never restore a 1.5 TB image from Internet cloud storage.  It would take weeks (if not months) to pull down an image just to boot my pc.  So, I changed it so I'm backing up image to local hd but backing up folder level backups to cloud.  So far this makes more logical sense to do things anyways.

I think that is a much better backup plan - I do the same thing. I backp my entire PC a local hard drive, again to a NAS and again (on occassion), completely offline to a USB external drive.  

I use the cloud to backup certain folders - backing up the root of those certain folders as their own backup tasks (one for pictures, 1 for my software repository, 1 for my user profile documents).  That way, I have multiple, local options to recover my entire hard drive, and if those should fail or be unavailable (fire, flood, theft, hardware failure), I can still recover the important data, as needed from the offsite cloud backups.  Cloud is nice for disaster recovery, but can't compete with local backups for speed.  

Whenever possible, always look to use 3-2-1 for your backup plan... this is an industry standard that businesses and home users should use as a the minum backup scheme for important data.