Skip to main content

Download for mandatory update to True Image 2017 contains wrong build number

Thread solved

Today I received an email saying that I need to update my copy of True Image 2017 in order to conform to changes being made to the Acronis back end. The email links to an article that is shown in part in the attached screenshot.

I followed the instructions, logged in to my account, accessed the download page and downloaded build 8065, which is the build needed for the mandatory update. The downloaded file that I got was actually for build 8058. Regardless of whether you choose to download 8058 or 8065, you always get build 8058. I have created a support ticket for this issue but I am not holding my breath that I will get any response since my version is so old.

Attachment Size
Screenshot 2022-01-28 133313.png 274.71 KB
0 Users found this helpful

Hello Jeffrey!

Thank you for pointing this, I can confirm the download from account.acronis.com results with the build 8058. This is forwarded to respective team for fixing.

Meanwhile, please use this link to download the latest installation file for 2017 version:

https://dl.acronis.com/s/AcronisTrueImage2017.exe