Failed to backup file or folder error
Here's a piece of the error log in a job that backs up files/folders. There are several such errors and they occur on different file types, e.g. mp4, and .pst. The error seems to occur on the same files even when using a different backup job. What should I look for to fix the errors?
Norm
9/8/2017 10:39:00 PM: Failed to back up file or folder '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy122\Restored Mail\Mail 2006 Folders.pst'. It may be blocked by another application.
Failed to back up the file. (0x170027)
Path = "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy122\Restored Mail\Mail 2006 Folders.pst",
$module = "ti_demon_vs_8058"
Archive::BackupOperationContext::OnError:
k:\8058\archive\backuper.cpp(805)
Error occurred while reading the file. (0x40001)
$module = "ti_demon_vs_8058"
ChunkNTBackupStream:
k:\8058\file\ntstream_chunker.cpp(273)
Error occurred while reading the file. (0x40001)
$module = "ti_demon_vs_8058"
`anonymous-namespace'::ReadStreamData:
k:\8058\file\ntstream_chunker.cpp(193)
Failed to back up the file (folder). (0x40019)
Path = "\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy122\Restored Mail\Mail 2006 Folders.pst",
Hints = 1),
$module = "ti_demon_vs_8058"
`anonymous-namespace'::NTBackupStream::Read:
k:\8058\file\windows\winnt_backup.cpp(817)
Data error (cyclic redundancy check) (0xFFF0)
code = 80070017),
$module = "ti_demon_vs_8058"
Common::Error::AddWindowsError:
k:\8058\common\error.cpp(307) : None
9/8/2017 10:39:36 PM: Failed to back up file or folder 'Mail 2006 Folders.pst'. It may be blocked by another application
The error at 10:39:36 shows up when I tell Acronis to ignore the error in trying the path "\\?\GLOBALROOT... etc.


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Steve,
I don't think the files were open in any application, but I'll try again with all applications disabled.
Norm
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In reply to Norm, errors related to… by truwrikodrorow…

Root cause, I think, was a bad HD. I could not even copy the files reporting errors from one HD to another. I deleted the 4 or 5 bad files and replaced with backups from archived media. ATI backup then completed without error. New HD on order. Old HD removed from system, especially since I began having errors playing back music/video files. BTW, no errors reported with chkdsk and drive health reported as good. Thanks for the attention.
Norm
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Norm, sorry to hear your HDD is going bad but glad that you have found it before you lost any important data, thanks for giving the feedback.
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