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Failed to recover file or folder

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I am trying to restore some files from a .tib backup. I can successfully mount the file and view the list of contents in it but I cannot restore anything, I don't get any messages or anything but a blank file. I have also tried recovering files from the True Image 2017 program itself by using the recover files option but I get the "Failed to recover file or folder" error.

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Are you trying to recover with the original permissions or to the original location and where are you recovering to - a local drive or a network share?  Some people try to recover windwos files directly to a NAS folder but the permissions are not the same.  Removing the original permissions may allow this to work in your setup. Ideally, recover to a different location (like a simple folder on a USB drive and then copy them to the original location after that.)

Have you tried simply double clicking the .tib and then copy and pasting from file explorer?

Was this backup taken on an encrypted machine?  If so, was it taken while Windows was running or offline?  Offline backups of encrypted disks result in jibberish because the data is encrpted at that time. Encrypted machines can only be backed up while the system is unlocked - when Windows is running.

My guess is permissions - but hard to say without more details.  

Simply double clicking the .tib and moving files from there to another folder did the trick, allthough while moving the whole user folder it stopped transfering files without an error message but I was able to get the files I wanted by copying them specificly. It's odd though that I cannot mount the image and use the files from internet explorer that way or recover the files using True Image itself. Thanks so much for the help, I spent a lot of time on it last night.

For the record, in case it helps anyone else:

This .tib backup is from another computer and user, I've tried to recover files from it with and without the original permissions but honostly I'm not sure if I have been changing the permissions correctly. The .tib is on a local disk and i've tried to recover files from it to the same disk and also an external drive with no luck. The backup wasn't from an encrypted disk.

NAS permissions are different than how Windows deals with permissions.  I have robocopy scripts thas replicate files from my PC to a NAS share (regular files) and it fails because the default for robocopy with the /MIR switch is to include all file persmions.  Windows permission don't equate to the NAS permissions though so this fails.  

Found this thread a few months back and it did the trick.

When doing a a file/folder recovery, to avoid permission issues, it is usually easier ot recover to a new folder - preferably one that "all users" has access to.  When recovered to this folder (without including the persmissions), the files will all be given access to the new folder with "all users".  Then, move those files where they need to go (like the users profile / destkop or documents).  They will inherit the permissions of the folder they are copied to automatically.