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guys i cannot download a iso image!!

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hey ppl, i just bought a adata ssd and wantt to clone the older ssd to this new one...

but my older ssd has only 1gb of free space, 

when i got the acronis key, the adata site also provided me with a download link of acronis...

i downloaded it, its a 2015 version,,, but i cant install it bcoz of my c drive having only i gb of free space....

so i wanted to download a iso image, came to the acronis site and now am stuck,,

i created a new account and added the key,, but i cant view or surf anything further.......

i cant download the iso image.. please someone help me asap

0 Users found this helpful

Alan, welcome to these user forums.

Your copy of ATIH 2015 will be an OEM version that is supported via the company that provides the license key, so I am not sure whether that license key will give you access to the .ISO rescue media from the main Acronis site.  You will need to contact Acronis support directly to verify if it does or not.

A further issue you may face here is that most recent versions of ATIH have a minimum system free space requirement of 1.5GB in order to install, which you may have hit already from your comments given.

Please see article: 18623: How to get Technical Support: Tips, Tricks and Useful Information

1.    Customer Service
Related to
- Administrative license/serial number issues (lost, fails to get registered, etc.)
- Web navigation
- Download
- Promotional offer issues

- free of charge 
- unlimited
- 24x7
- provided via e-mail and chat. 
Response time:  
-  3 business days via e-mail
 - immediate via chat

See also forum post: https://forum.acronis.com/forum/97491#comment-385474 which gives the steps needed to use the Chat Now service to contact Acronis.