I am having a problem restoring an Image on a Win 7 computer that has malware.
I have a problem with Win 7 where everything is working fine but I cannot receive updates from Microsoft. I tried to restore an earlier image but same problem (no updates). I then re-installed Win 7 using disks I purchased from HP, but still no updates.
I am using an Acronis True Image program from 2012 but I am willing to buy the 2017 addition if it will solve my problem. How do I clean the hard drive to get rid of Malware or Virus that is causing my problem? I have Avast Premium and Malwarebytes on my computer but they don't find the problem.
Please Help me.
Hal


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In reply to Hal, welcome to these User… by truwrikodrorow…

Steve,
I will try above.
Someone else I talked to in a Computer store suggested I wipe the drive clean or buy a new hard drive before I reinstall Windows using the HP disks.
Thank You
Hal
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