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installation of program

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I have upgraded (up to 3 machines from a single machine version)on a surface pro and recently purchased a new notebook and am having trouble installing acronis on it it installs a trial copy but will not activate when I put in the reg.no it wants the previous (2016)reg. no, and I  do not have it.

How to fix???

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If you log into your acronis account (www.acronis.com), go to the section for ATI 2016, and there is a monitor icon, click on it and the serial number will be displayed.

Ian