Installing true image 2017 on windows 10
I did the free upgrade from Windows 7 to Windows 10. Even though True Image 2013 seems to work on windows 10 I want to install True Image 2017. Should I uninstall 2013 or is it OK to just install true image 2017?


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I hope this is the correct place to post this. I just installed Trueimage 2017 a few times on Windows 10. I keep getting this windows error when I open the program. "Trueimage.exe has stopped working, a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"
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Marty, have you had any previous versions of Acronis True Image installed on this computer before installing ATIH 2017? If you have then please follow the steps below to make a clean install.
- Uninstall your current Acronis software normally via the Control Panel.
- Download the Acronis Cleanup Tool - link in my signature below - run this as Administrator.
- Restart the computer to complete the cleanup action.
- Install ATIH 2017 as Administrator. Download a new copy of the installer if needed from your Acronis account.
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Hi Steve! I was able to get the 5554 release to start and stay running, however; now I'm have an activation issue. Just keeps telling me to try again later. Thanks for your response!
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Marty, how are you trying to activate ATIH 2017? Are you entering a serial / license code or are you signing in with your Acronis user name / email address and password?
It is possible that there is a problem with the activation servers but only Acronis Support can confirm that. You should open a Support Case if you cannot get it activated.
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