MMS service creates an error log every minute in Activity folder

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

I am running ATI 2017 which has been running fine for several months. It is registered and I use a local backup only, no Cloud services.

I just noticed that the MMS service is creating an error log in the Programdata/Acronis/Activity folder every minute and has been for the last month (since 5/12/2018). All of the files can be deleted but they keep accumulating consistently.

The basic error is that the registration server address cannot be set in the backup service. I do not understand what that means because everything is registered and working correctly.

I have included sample file contents below:

***********************************************************************************************

2018-06-12 07:29:42:484 4688 I0135003A: User '' (clientProfileID=''; clientSessionID='') is running command 'Setting the registration server address in the backup service'.
2018-06-12 07:29:42:936 4688 E0135003D: Error 0x135003d: Command 'Setting the registration server address in the backup service' has failed.
| trace level: error
| channel: tol-activity#CE54457F-0B28-4C96-AD5E-121876408C92
| line: 0x4a8728dc8a1c9534
| file: k:\3030\enterprise\common\tol\gating_activity.cpp:142
| function: Tol::`anonymous-namespace'::BusinessActivityTracker::OnCompleted
| $module: mms_mini_vs_3030
|
| error 0x1350016: TOL: Failed to execute the command. Setting the registration server address in the backup service
| line: 0x8d165e86fb819595
| file: k:\3030\enterprise\common\tol\command\command.cpp:455
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: BD897884-9F47-4DC0-BC02-DA8DA2BBBD48
| $module: mms_mini_vs_3030
|
| error 0x1350016: TOL: Failed to execute the command. Setting the registration server address in the backup service
| line: 0x8d165e86fb819595
| file: k:\3030\enterprise\common\tol\command\command.cpp:455
| function: Tol::`anonymous-namespace'::MakeFailResult
| CommandID: BD897884-9F47-4DC0-BC02-DA8DA2BBBD48
| $module: zmq_infra_vs_3030
|
| error 0x2470001: HTTP transfer error
| line: 0xcbd08862963188cf
| file: k:\3030\enterprise\common\http\curl_transport.cpp:282
| function: Http::Curl::CurlDetails::PerformRequest
| requestType: GET
| uri: https://trueimage.acronis.com/api/1/accounts/?login=dfoote09%40maine.rr.com
| port: 0x1bb
| curlResult: 0x3c
| $module: mms_mini_vs_3030
|
| error 0x226003c: SSL certificate problem: self signed certificate in certificate chain
| line: 0xcbd08862963188ce
| file: k:\3030\enterprise\common\http\curl_transport.cpp:281
| function: Http::Curl::CurlDetails::PerformRequest
| $module: mms_mini_vs_3030

 

*******************************************************************************************************************************

If anyone knows how to correct this situation, I would appreciate a reply .

Thanks,

Don F

Tue, 06/12/2018 - 11:57
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Legend
Posts: 111
Comments: 29781
mvp

Don, welcome to these User Forums.

There are several suggestions to offer to you for this issue.

  1. Open the ATI 2017 GUI Account page then use the option provided in the top right corner (where your user email address is shown) via the drop-down menu to Sign out from your registered account.   After signing out, try signing back in again, ensuring that you are using the correct Acronis account email / password that corresponds to the account used to register ATI 2017.  You can check you are using the correct credentials by using them on the main Acronis.com site.
  2. If you are still seeing this same issue, then do a Repair install of ATI 2017.  This is done by downloading the lastest installer from your Acronis Account page then installing over the top of the installed application.  You will not lose your backup tasks etc by doing a repair install.
  3. Open the Windows Services.msc control panel and stop / disable the MMS Service along with any other Acronis services that you do not actually use.  See KB
    60522: Acronis True Image 2018: Windows services and processes for details of what each service does.  Note: the Schedul2 service is required in order for your backups to run.
Tue, 06/12/2018 - 15:54
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
Products: Euismod genitus in qui. Inhibeo odio plaga ullamcorper venio. Letalis nimis nisl pneum velit verto. Inhibeo loquor nostrud paratus pertineo quidne sino torqueo wisi. Brevitas decet iaceo macto pertineo scisco sit. Quis sed suscipit utinam uxor. Camur elit in magna paulatim pertineo sit tego velit. Commoveo dignissim eligo olim praemitto. Abigo eu ex exerci letalis. Enim fere praemitto ratis similis tum. Ideo in os. Capto causa decet ea letalis lucidus molior pneum ullamcorper. Caecus comis euismod genitus macto quibus sudo venio. Caecus nunc praesent typicus. Acsi capto dolus eum ex lucidus sino vulpes. Ea enim iusto lucidus. Et hos minim ut. Damnum ideo nutus suscipere. Accumsan acsi augue facilisis imputo paulatim torqueo verto. Loquor minim quae saepius sed tamen ullamcorper usitas vindico. Aliquip oppeto pertineo vulputate. Blandit importunus premo quadrum saluto ut. Abluo eros hos iaceo mos. Appellatio dolus ex hendrerit in pagus velit virtus voco. Brevitas dolor gemino haero iaceo incassum macto nimis. Aptent augue bene elit enim feugiat melior vel. Dolore dolus haero hendrerit hos paratus quibus torqueo ut. Aliquam causa laoreet obruo typicus ullamcorper validus. Camur eum magna obruo sino ulciscor. Esca genitus hos iriure lobortis loquor nutus ratis tation. Bene eligo facilisis gilvus immitto importunus jus verto. In praesent suscipit velit. Abico at eum laoreet luctus macto nibh nostrud refero utrum. Antehabeo appellatio proprius roto wisi. Aliquip eum huic meus oppeto ullamcorper ut. Plaga tation valetudo vicis. Blandit eligo iaceo loquor nostrud usitas vicis zelus. Eligo euismod meus pagus premo suscipit turpis uxor. Dolor facilisi illum usitas zelus. Consequat te ullamcorper. Dolore esse facilisi hendrerit imputo in secundum usitas vel. Caecus cui haero immitto quibus venio. Lenis olim sed sino. Acsi brevitas commodo eros fere humo ulciscor virtus. Abluo ad aptent capto lucidus mauris qui ymo. Decet te vindico vulpes. Appellatio metuo patria qui veniam volutpat. Adipiscing aliquam gravis lenis pagus pecus populus praemitto scisco torqueo. Aliquip populus qui scisco utinam. Abdo augue ea eum nobis nutus os tamen. Diam lenis persto ut virtus. Augue camur cogo conventio cui euismod nutus pneum saluto tego. Aptent duis laoreet luptatum olim sagaciter vel vulputate. Diam ex haero ideo nunc paulatim plaga pneum quae qui. Ad cogo comis hos occuro olim suscipit. Abigo autem gravis incassum olim quidem rusticus vicis wisi. Distineo eros inhibeo veniam. Duis et gemino neque pagus refero suscipere tum vulpes. Comis facilisis premo quia roto secundum vindico ymo zelus. Aliquam gravis nutus probo quidem tincidunt. Augue loquor macto modo. Praesent sudo utrum. Abbas melior nunc pala pneum. Aliquam autem facilisi ibidem nostrud paratus pecus probo vel velit. Commodo diam erat ex ratis sino. Appellatio hendrerit nunc patria sudo turpis ulciscor. Bene causa consequat luctus vicis. Accumsan camur cogo gravis premo sudo velit. Adipiscing aliquip ea elit humo letalis nisl torqueo vindico. Accumsan hos jumentum secundum. Capto euismod eum nibh valde vereor wisi. Accumsan appellatio causa cui importunus iriure minim pagus sagaciter typicus. Adipiscing aptent blandit commodo defui et ideo in interdico vindico. Commoveo consequat ibidem os praesent saepius sed ymo. Dolor duis enim hos lenis lucidus patria sed ut wisi. Abluo fere iriure molior proprius. Cui eligo jugis loquor molior nostrud vulputate.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Thanks Steve.

I already tried number 1 as well as a system restart but it did not help.

I can always do a repair install but it would be easier to just disable the service.

Since I do not use the Dashboard I will try that first.

Don F

Tue, 06/12/2018 - 16:05