Mounting Assistant - Deleting of old backups
Hi, Forum Members,
cause I had trouble with mounting of backups with ATI 2017 I am looking for help. I had the version ATI 2016 till the Upgrade to version 2017 End of February. Using the version 2016 I had about 10 full backups with incremental ones on my mobile harddisk (HD). To save place on this HD I deleted 8 of the updates manually within my windows explorer browser and the links on the page of ATI where they are shown. After the Update to ATI 2017 New Generation I tried to find some deleted single files using the mounting function and the ATI mounting assistant. It was impossible cause several errors showed that mounting and access to these (ATI-2017)-Backups failed. The mounting assistant screen showed all the old backups which I deleted manually in the past. Acronis Support said manually deleting of backups not more needed should be deleted with ATI-functions.
Now, does everyone have an idea how to delete these old links to not more existing backups on my HD ? How could this be done ?
Thanks in advance for advice,
Klaus


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Screenshots attached of how version chains work with incremental and differentials and what happens if you manually move backups as a result - validating a backup after such a move should get the database updated to forget those moved backup files or to re-point them to a new location. Of course, if they are deleted and break a version chain (as shown in the screenshots), those remaining backup files could be insufficient.
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Hi, Bobbo:
Thanks for your first advice. However, the problem is in addition to that I posted above the following:
If I link my mobile Harddisk (the Acronis Backups of my computer in full are on it) with my Notebook and I click on one of the Backups to start mounting it, a screen opens with a headline
"Locate the voulme with number'1' " (The taskmanager of Windows 10 64bit says it is a process "COM Surrogate (32Bit))
... and nothing happens. Although I try to close this window, it is NOT possible, every time I click on STOP, no reaction but a new window is opening. After doing this many more times the headline change to "... number 2, 3, and so forth.
It is absolutely not possible to leave this porcess, only possible by the taskmanager.
I had after the support from Acronis 2 days ago the possibility to look via the Windows Explorer in the Backup structure and could copy one or more single files. Now this is not possible anymore.
I deleted the programme with the Acronis CleanUp-Tool and made a new installation. Nothing has changed to the former experiences.
I do not have any idea to solve this problem.
Could you help or any other suppoerter ??? THANKS indeed!
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Klaus, normally problems giving the message to 'locate volume number x' would suggest a problem with the Acronis Database information but if you have run the Acronis Cleanup Tool then the Database files should have been all deleted and a new database started after reinstalling the software.
Please try to suggestion at post: https://forum.acronis.com/forum/117232#comment-359062 in case these other database cache files survived the cleanup tool actions.
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Hi, Steve,
the Database cache files are not in this folder as mentioned in the post 117232.
The folder is empty no file exists.
I really run the cleanup tool with a new installation and rebooted my notebook - WITHOUT any change.
It's the same as before. I can't mount any of my backups. The headline I mentioned still comes up and I have to exit this by the task manager by deleting the Acronis process. Thanks anyway, I didn't help so for.
Perhaps other could have an idea or you another one ??
Klaus
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Klaus, have you tried performing a Validation for the backup task to see what error messages are given for missing files?
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Steve, ... not yet,
I'll try it tomorrow (it's time to go to sleep, it's 22.00 h local).
I'm looking forward in getting the results by this proposed way.
Till tomorrow, thanks again,
Klaus
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Steve,
you was quite right. I had 4 backups (each month this year) with a different number of incremental backups.
I validaded all of them, lasted nearly the whole day, no information when validated and all of them without any problems.
After having done this now I am able again to mount and to have the backups with all of their folders, directories and files viewable by the windows browser.
Your advice was excellent.
I looked up in the manual but nothing to read about such possibilites to solve this problem I had.
Thank you very much !!!!!
Regards, Klaus
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Klaus, thank you for the feedback and glad to hear that the validation advice has helped to resolve this problem for you.
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Glad all as well. Please note the same recommendation in post #1 above as well.
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