Nightmare contacting support

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

I have a problem with Acronis True Image 2017

To contact support I have to

Register an account

Register product - it says product ID already registered?

Only option is to telephone

Telephone menu says PPI £ 20 to get through

No other way of getting help?

Absolutely awful experience. I have paid for product, it is not working, and I cannot get support unless I pay £ 20

Will never recomend this company to anyone

Thu, 03/16/2017 - 22:44
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Hero
Posts: 70
Comments: 8346
mvp

How about the support button in the top of each forum page?  Works every time for me.

Here's the direct link:  http://www.acronis.com/en-us/support/contact-us.html

Don't log in, DO pick "customer care" as the issue and then DO pick "registration and account issues" as the sub issue.  You should be chatting with Acronis in a matter of seconds. Telephone support is free for subscriptions, but requires the license to be activated and registered.  To get that fixed, you'll need to work through chat first.  Email is another option, but much slower, use chat to get going ASAP.  If you don't have a subscription, you have full chat and email support for free.

http://www.acronis.com/en-us/support/faq.html

Q: What support options are available?

A: Acronis customers can choose one of the following options

Free support for recent purchases (for Home products only): customers who purchase a Home product are entitled to standard support as per Support Lifecycle. Support includes chat and email support channels for perpetual licenses and chat, email and phone for subscriptions. Please go to http://acronis.com/en-us/support/contact-us.html, select the type of your request and product name (where applicable). After that the contact info and support options will be displayed.

Pay Per Incident (PPI, for Home products only): customers who purchased a Home product can choose to purchase support for a single incident to get phone support. Customers can purchase PPI on http://acronis.com/en-us/support/contact-us.html after selecting the type of request, choosing a registered product and clicking "Buy Pay Per Incident". Customers who purchased PPI are eligible for phone support and priority chat/email support. PPI support is valid for one support case, and is priced at $20.00 per incident.

Acronis Advantage™ program: All Acronis Business products come with the first year of support included as part of the Acronis Advantage program. During their first year, customers are eligible for support with the options described on the Acronis Advantage web page. If the support program has expired, one can renew it to continue receiving support and upgrade protection.

Knowledge base: customers who do not wish to purchase support for a single incident, or enroll in the Acronis Advantage program can use the Knowledge Base to search for help on a particular issue. Additionally, customers can receive assistance from other Acronis Users and learn more about your product by use of best practices posted by other users on our User Based Community Forum at http://forum.acronis.com.

Up

Q: Does Acronis provide free support?

A: Yes. Acronis Home and Home Office products include warranty support as per Support Lifecycle. Acronis does offer presales technical support during trial period at no additional cost, and support for registration and serial number issues after purchase, except for cases where Support needs to generate a new serial number.

 

 

Thu, 03/16/2017 - 22:51
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