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no network drive possible

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Backup to network drive is no longer possible. User and password no longer allow connection. Data, because via Remotedesktop I can connect to the network drive. The error situation also remains with the input of the IP address.

Who has an idea what I can do?
Can unfortunately no or little English

Thanks. for help.

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Sicherung auf Netzlaufwerk geht nicht mehr. Benutzer und Passwort lassen keine Verbindung mehr zu. Daten stimmen, denn über Remotedesktop kann ich mich auf das Netzlaufwerk verbinden. Auch bei der Eingabe der IP-Adresse bleibt die Fehlersituation.

Wer hat eine Idee was ich tun kann?

Kann leider kein bzw. wenig Englisch

 

 

 

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Joachim, more information is needed here to fully understand your problem?

What version / build of ATIH 2017 are you using?  The latest is either build 8029 (standard / perpetual) or 6116 (New Generation).

Has this been working previously, and if yes, what has changed?

Is your Network drive in the same network as your computer seeking to backup to it?

What do the backup task log(s) for your attempt to backup to the network drive show?
Download the MVP Log Viewer tool from the link below if needed.

Build 8029

Yes, it was all the time. I have not made any changes. Just wanted to change the fuse directory.

Is unchanged in the same network. Via network, I can access the directories and files normally.

I have two files attached. The data backup in the previous directory DrewsHome \ Camp works.

The backup should change from DrewsHome \ Calculator to DrewsHome \ Camp. The istg via the selection point Change destination unfortunately not possible because of the access problem?

Attachment Size
406501-137188.txt 164 bytes
406501-137191.log 2.56 KB

Joachim, thank you for the further information.

The log file just really shows that you are experiencing a snapshot issue which is not significant because your Source data is on a network share (\\192.168.2.10\) where snapshot is not possible as this is not your local Windows drive.

With regard to your change of the destination backup location from DrewsHome\Calculator to DrewsHome\Camp then I would recommend approaching this in a different way.

Click on your original backup task and then on the option to "Clone settings" which will create a duplicate task prefixed by (1) which you can then change the destination location for.  Do not run this backup yet, but instead remove the settings for the original task first. You can then edit the new cloned task to remove the (1) prefix then run this new task to the new backup location.

Hi Joachim,

You might want to reset the data Acronis keeps about your network shares. Launch the registry editor in Windows and delete the key located here corresponding to your NAS:

HKEY_CURRENT_USER/SOFTWARE/Acronis/SMB

Restart your computer and set your backup task to the new destination.

Don't forget that you should use in Acronis the same user credentials you use in Windows to access that share. So for example, if your Windows accesses the NAS with UserA credentials, make sure you have ACronis use these credentials when accessing the NAS.