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Not a happy camper...

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I've been using Acronis True Image and Disk Director for many years now but I've now lost interest in these products. Shame I just upgraded both recently. A true waste of money.

I cannot restore backups that I created recently or Disk Direct without brainfarts at every turn and I am rather disconsolate about this. Blank screens after choosing recovery or to do partition work every single time almost. F11 option is the same after the first GUI window. The software just isn't a few clicks solution anymore, especially when it comes to SSD's. You need to be a tech to get things to work.

Time to look at other solutions for my backups.

 

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Mike, welcome to these user forums, and sorry to read of your problems in your first post here.

I have to admit that I do not use Acronis Disk Director - the reality is that it hasn't been updated in some time and there are better / easier product such as the free version of MiniTool Partition Wizard which do all that I need in that area.

As for problems doing restores with ATIH 2017, then how are you doing this - you mention the F11 (ASRM - Startup Recovery Manager) option but in reality that is the same as using the default linux based Acronis Rescue Media and that has significant limitations if you have a modern UEFI system with Secure Boot and using RAID - there is no support for RAID in the linux media.  

Again, I do not use ASRM (aka F11) and stopped doing so some years ago due to limitations, not to mention that it is useless in a bare-metal recovery scenario as this function dies with the dead disk drive.

I would highly recommend using the MVP Tool - Custom ATI WINPE Builder tool and creating the Advanced version of the WinPE Rescue Media on a USB stick (1GB to 32GB max size) - this can inject a set of Intel RST drivers to give RAID support and should recognise your advanced hardware.  See the link for this tool in my signature below.

Hi Steve,

Thanks for your reply.

 

I tried to restore from Acronis in Windows with reboot, F11, and the recovery disk. When the computer reboots it shows Acronis loading but the end result is a blank screen and nothing happens. Not what I signed up for.

I'll give your MVP Tool tip a try.

 

Thank you.

   I would tend to agree with you acdcmike. I have been using Acronis business products for many, many years and won't comment about the problems. I have shyed away from True Image simply because of all the issues with it presented here in the forum. Well..... nothing ventured nothing gained. I purchased a copy of True Image 2017 NG a month ago and the pain and suffering is too much. 

   First two backups to the cloud and I have two cases opened. The first backup won't email notifications and the second backup won't restore. Support, as always, isn't much help. Acronis has had issues with support forever. Their lack of support has cost them dearly yet for some reason they refuse to change.

   So the email issue is relitively minor yet annoying. The unable to restore is a show stopper. The funny thing about it is that if you take the cloud out of play (and backup/restore to USB hard drive) everything works. Email and restore. Now you would think that would give support a clue but it hasn't. So has anyone been able to to a full backup to the cloud and then a bare metal restore to another computer?

   I even helped as much as I could, The restore computer is a dead nuts replica or the one backed up. Same manufacture, came model, same BIOS rev, same memory and same hard drive. It just won't boot and Startup Repair can't fix it. It is UEFI....

   Getting a little burned out on Acronis support (or lack there of).....