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null reference

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Attempt to use null reference. (0x10001)
    $module = "trueimg_home_vs_5554"
    Processor::RaiseNullReferenceException: <link url='execute://%VS_PATH%\Common7\IDE\devenv.exe @k:\5554\processor\ref\ref.cpp /command "Edit.GoTo 236"'>
k:\5554\processor\ref\ref.cpp(236)</link>

i was just looking around TI2017 and opened "system cleanup tool the above window opoed up, note: i did not run system cleanup i just clicked on it.

 

the message said to contact Acronis support team for info on how to resolve.

 

any ideas??

 

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Null reference error

Cosmodawg, welcome to these user forums.

Was your ATIH 2017 install an upgrade from an earlier version of the product or a first time install of this Acronis product?

If it was an upgrade, then the error reported may be related to some corruption left over from an earlier version, for which I would recommend doing a clean install of 2017.  

To do a clean install, do the following:

  1. Uninstall the current ATIH product normally using the Control Panel.
  2. Download and use the Acronis Cleanup Tool from the link in my signature - run as administrator and remove any residue from the current or earlier product versions.  Restart the computer to complete the cleanup action.
  3. Download the latest ATIH 2017 build 5554 installer if you don't have this, then reinstall 2017 as administrator.

Note: Doing a clean install will remove all your backup tasks and task history.