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Pop Up Ads from Acronis

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I bought a 5-user lisence last month, and my users are getting pop up ads from Acronis.  The one this morning was asking if they want to learn more about Ransomware.  Where can I turn this off?  It's the executives getting backed up, and they don't want to receive spam on their desktop.

Thanks,

David

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David, welcome to these user forums.

You can control notification settings on the main ATIH 2017 GUI Settings page where there is an option for 'Change email notification settings' which will take you to a web page with tick boxes to decide what notifications you want to recieve.

For other pop-up notifications, then you will need to contact Acronis Support to get this turned off for your account and installed products.  Send a Private Message to Ekaterina who should be able to assist you with this request.

I too received that Ransomware ad today. It's the first time I've ever seen something like this. I did what you suggested, Steve, and went to the notification settings but there is nothing there about ads and I have nothing checked.

What I did do is from the ATI 2017 UI, I selected the Account icon. The page had my email at the top with a drop down arrow. From that, I selected My Account which got me into my account on the Acronis site. From there I selected Settings and lo and behold, there were a couple check boxes about emailing offers. I'm wondering if that setting may have affected the pop-up ad issue.