ReadyNAS name in Backup 2017 destination pane incorrect
I have two Netgear ReadyNAS 104s on my home network named NAS1 and NAS2. I have just installed Acronis True Image 2017 and checked that said devices could be seen. At first I thought not, but then realised that Acronis was calling them something else entirely! NAS1 shows as //RAPHAELCBOOKAIR.HOME/ and NAS2 as //ANDROID-B28EE62120020144.HOME/. I can find no obvious way to correct this within the program, and they appear correctly named in Windows explorer. Does anybody have any idea what's going on please?


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That's what I expected to happen. However, the NAS host names are set as NAS1 and NAS2 and appear thus in both Windows explorer networks and on the web browser tab when logged in to the admin pages. It looks as if Acronis is looking at something else when interrogating my NAS units.
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If you open up your Web browser and type //RAPHELCBOOKAIR.HOME/ and press Enter what appears in the browser?
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//RAPHAELCBOOKAIR.HOME/ opens NAS1 admin
//ANDROID-B28EE62120020144.HOME/ opens NAS2 admin
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Ok, then your hostnames are as you typed. Again, look in the configuration pages of the admin interface and look for these names. Generally they are found in System Information screen. You should have the option to edit the names there. A word of caution here, you should retain the .HOME of the host name as leaving it out can produce errors.
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After a bit more investigation I have found the following. If I hit the 'NAS' icon in the Acronis backup window I get two monitor icons named as per the original post. However, if I hit the 'browse' icon I get a 'network' icon, among others, and hitting this shows NAS1 and NAS2. Both the correct and incorrect name opens the share tree when clicked. The wrong name changes if I change the IP address, but still to another completely wrong one. Still baffled as to what is actually happening!
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Update. I thought it might have been taking info from my mobile that is often plugged into a USB port charging. I deleted Acronis, did a %Acronis% search and deleted everything that was found left behind in case they were cached somewhere, left the phone disconnected and they were exactly the same after Acronis was installed again.
This computer is running Windows 7. I have just installed Acronis on another computer running Windows 10 and it gives exactly the same result! So it seems that Acronis looks for the NAS drives in two different places. I was able to run a backup to NAS1 through Acronis backup/browse/network.
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The issue is actually a discovery issue. Network devices use at least 3 different methods of reporting themselves to the network. The most common is NetBIOS which has been around for the longest time. Devices that report this way must have SMB 1.0 reporting enabled in the latest Windows OS's like 8, 8.1, and 10 for the devices to show up in the File Explorer view.
Besides NetBIOS there are WSD and SSDP. WSD is common for other Windows OS machines on a network to use in reporting. SSDP is common for Media devices to report. In my setup I have a large number of networked devices. My NAS devices report using both NetBIOS and SSDP. In True Image if I look under NAS I see the SSDP discovered hostname of the device which like yours makes no sense. If I look under the Browse/Network method then I see the correct hostnames for the devices which is reported by NetBIOS.
In Windows File Explorer you can see what reporting method your device is using, at least in Windows 10, by opening Explorer and selecting the View pane from the menu at the top of the window. Find and click on Add Columns and select Discovery from the list. Now when you select Network from the left navigation pane your networked devices will show a new Discovery column.
I would say that yours will show your NAS1 and NAS2 reporting using 2 different methods like mine do. As long as you can connect and run backups and recoveries from them that is all that matters really. To avoid confusion I just use the Browse/Network method to insure selecting the right device.
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John, could you please submit the form "Send feedback" under the "Help" section of the program? This would send us a system report with the logs of communication between Acronis True Image and NAS devics.
Enchantech is right about SSDP method of discovery for the "NAS" category in the "Browse" dialog of Acronis True Image 2017. You see, there is no universally accepted language for NAS devices declaring themselves as NAS in the network, that would be strictly followed by absolutely all NAS manufacturers. Different NASes use different dialects to let the network know about themselves. Acronis True Image has a certain multi-step logic to detect and distinguish them from other electronic devices in the network. SSDP is one of the methods of NAS discovery.
John, if you would be ready to collect and send us a Wireshark log as per instructions from https://kb.acronis.com/content/1763, that would help us further to optimize the NAS detection logic. With True Image closed, start collecting Wireshark log, open Acronis True Image, wait 30 seconds and save Wireshark log. You can attach the resulting log file in the "send feedback" form.
Regards,
Slava
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