Recover image from NAS

MoJo, from your description of your recovery test actions given above, it looks very much like you are attempting this from within Windows when you should be using the Acronis bootable rescue media for recovery.

One of the key steps in booting the rescue media is to do so using the same boot method as is used by your Windows OS, so if Windows uses UEFI to boot, then you need to use the same for the rescue media.

See webpage: Check if your PC uses UEFI or BIOS for help in checking the Windows boot method.

It is also recommended to connect to your network using an Ethernet cable from your laptop as support for wireless devices in the rescue media is a lot more hit and miss, plus a wired connection should give you better connection speeds for transferring the amounts of data that can be involved and is less liable to drop out etc.

Recovery media is requiered to restore a full disk image from a NAS.  Otherwise, Acronis will reboot the system, load Acronis (Linux OS) and will need to connect to the NAS again anyway, but it's expecting ot connect to whatever was selected in Windows. New OS though, requires a new NAS connection.  Definitely safer for the OS to start with the recovery media anyway - launching a full disk restore from Windows, overwrite the current Windows bootloader and if things don't go just right, may not get restored if Acronis is unable to boot and restore the original bootloader in the same process.  

Yes, the recovery was within Windows, and I was wired to the NAS. Our main requirement with loading an image from the NAS was to do so using Remote Desktop. That way the operators could kick off the image load without crew involvement. If you are telling me that that is impossible then we will have to copy the image from the NAS to the USB and load the image via USB as we do now with the 2009 version of Acronis.

Thanks for the reply Bobbo, but I did not know that the restore disk from the NAS required a boot up disk. I did test a disk recovery using a start up disk and it worked perfectly. We will keep this in our back pocket if we need it, but we mainly need to accomplish this within Windows since we need to remote into the computer to start the re-image.

MoJo, sorry but if you are attempting to recovery a system remotely then you are out of luck here - whether started from within Windows or using the bootable Rescue Media, someone needs to be in front of the computer to take the necessary options that Acronis will show for the recovery action.

I regularly use TeamViewer for remote desktop interaction and control, and there is no way I can control a computer at a boot level before Windows has booted to at least a login panel.  Acronis True Image is a Home product and does not provide any method of automatic, unassisted recovery.

Ditto Steve here on your needs not within the capability of True Image.

Just to be clear, we currently do remote into the computer and reimage it. We have to have the person on the remote end insert the USB, but we run the Acronis disk recovery remotely from within Windows. Once Acronis reboots into the Linux environment, then we lose control until the reimaging is complete. All of this is not possible with NAS however.

The issue is that the NAS is not a local source.  If the source is local then a reimage from within Windows is achievable as long as the machine being reimaged can boot into the linux environement, perform the reimage and then reboot back into Windows.  A local source is an already connected source.  An NAS may be physically connected but does not have network connection with the attached computer without additional interaction to establish the network connection thus your limitation.

Bascially, if you want to use a NAS, or any network file share to store backup images on, you would have to give the users the connection information which includes the UNC path to the share, the account to connect to the NAS or network file share and the associated password.  It's possible, but you have to be willing to give them this information and have them input it to establish the connection.  

FYI.. public/open shares don't seem to work with the LInux recovery environment and you typically can't connect to the root of some devices and have to use the full path.  However, that part varies from device to device... I find that Windows shares want the full path (not that admin $ share), but my home NAS (WD MyCloud) actually only connects if I enter the share root, authenticatre and then step through to the other folders.