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Recover not starting

Sorry but you will find that I am not a fan of Acronis.

List of things that I have found that Acronis is Ok at, makes backups, mount a backup, and that is about it.

I have a new top of the line Cyber Power Fangbook 18.4” VR laptop. Operating systems is Windows 10 with all updates, no option there.

I have had times that restore did work, so I do know what it should be doing.

Running 2015, I start a full disk restore, pick everything and get to the restart click OK.

It boots right in to windows, no hint of Acronis.

Put in the Acronis True Image 2015 CD and boot, pick option (1) hangs on black screen with

Acronis

Loading, Please Wait….

3 tries after reboots no change.

 

Uninstall and reinstall 2015, same thing.

 

Uninstall 2015 and install 2017, same thing.

 

Uninstall 2017 and install 2015, same thing.

 

Acronis support expiries when you install it, or 30 days same thing.

I have tried the support, and if your install is working they can tell you how to do stuff.

 

So did the new windows update break the Acronis restore? Or is it just me?

 

Norton Ghost was bullet proof.

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Welcome to these User Forums.

You wrote: 

Running 2015, I start a full disk restore, pick everything and get to the restart click OK.

It boots right in to windows, no hint of Acronis.

Doing the above shows that you are trying to start a disk restore from within the Windows ATI application, which in turn requires your Windows boot configuration to be modified to create a temporary Linux boot OS environment.  The fact that your computer booted back into Windows and not into the Acronis standalone application suggests that your computer does not support this type of boot OS.  This may be due to either booting incorrectly as compared to how your Windows 10 boots, or because this is a UEFI computer with Secure Boot enabled.

Next, the ATIH 2015 boot CD uses the same Linux boot OS, so if not supported by the computer will not work either.

You can try disabling Secure Boot in the UEFI BIOS settings, or else, create the Windows PE version of the Rescue Media which requires you also install the Windows 10 ADK files.  You will be prompted to download these from the Microsoft site when you select the option to create this type of media in the Acronis Bootable Rescue Media Tool.  Note: I would recommend doing this from the ATI 2017 application, not 2015.

You wrote:

Acronis support expires when you install it, or 30 days same thing.

Sorry, but this statement is not correct.  Users with ATIH 2017 or 2018 now get up to 2 years free support from Acronis, not the original 30 days from purchase.

In reply to by truwrikodrorow…

Steve,

Thank you for your very timely and informative reply.

I will go over it word by word and see if I can follow it.

I have only worked with this stuff since I got a Vic-20. So I'm very old school.

As to the support, I just looked at my Acronis Account and it shows that my ATI2017 support has expired: 2017-10-22.

My ATI2015 for PC shows "Product is not supported"

Thanks

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Please see webpage: Support Lifecycle of Consumer Products which shows the following table.

2018-02-09 16_28_51 Support Lifecycle.png

You should see the additional table which is shown above the one copied, which shows what Extended Support means in context of your ATI 2017 product.  The date you quoted was for the end of Mainstream Support only.

Steve, you were spot-on. I did try the disable Secure Boot, but no change.

Acronis 2015 worked OK on my old laptop windows 8 NTFS system, until windows 10 changed it to UEFI. 3 mouths later when I attempted a recover, every backup showed as INDEX CORRUPTED.

Now I have a new fully UEFI windows 10 system, and no joy. I have never had any luck with Rescue Media.

You did confirm for me that it looks like no easy fix. I did find a free full image backup with auto incremental that works, so thanks and good buy Acronis.