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Recovered Disk, But Can't boot or see SSD & Microsoft Boot Manager in bios?

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Hey, I sent my laptop in for repairs and had to restore my backup as they formatted my ssd. I am unable to boot now, my computer doesn't see the hard drive in my bios boot loader and I don't see microsoft boot manager anymore. I can see the SSD in the Rescue Media, it looks like it copied over the data. 

I did the restore with a Rescue Media USB and selected the whole disc with all patitions, so it should be a direct copy I'm assuming? My motherboard is in UEFI mode (my windows 10 never worked in legacy mode). I'm not really sure what to do here as I tried reading documentation but I don't see anything about fixing this issue?

Any help is appreciated

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Mike, welcome to these public User Forums.

Given that your Windows works in UEFI mode, the key question here is: did you boot from the Rescue Media USB stick also using the UEFI selection option, as this is needed to recover your backup image and ensure that recovered disk drive is using GPT format.

See KB 59877: Acronis True Image: how to distinguish between UEFI and Legacy BIOS boot modes of Acronis Bootable Media

Hi Steve, I wasn't sure so i did the recovery again. This time I know for sure it was UEFI as it said Acronis UEFI Loader, then i selected true image 64bit. I still get the same issue, cant see or boot the ssd. 

But one thing I noticed is there is 3 partitions. The windows partitions, recovery partition, and the third is MBR. is it suppose to be master boot record for UEFI? Maybe I need to restore with legacy? I know for sure I was using microsoft boot manager and uefi on the backed up system. 

One thought I had, Would I be able to reinstall windows and just restore the windows partition instead of the whole disk? Im not sure if this will retain the right boot partition or just screw things up.

Mike, what type of internal SSD drive do you have here?

If you are seeing "Starting ... UEFI Loader" then this says that you are using the older, Linux based, Acronis Rescue Media as shown in the KB document referenced earlier.

If you have a second computer with ATI 2017 or later installed, then I would suggest creating the alternative Windows PE version of the rescue media - this would require that you install the Windows 10 ADK if using the normal Acronis Rescue Media Builder tool.

See the link in my signature for the MVP Custom ATIPE Builder script which can create the PE rescue media using your Windows 10 Recovery Environment files (without needing the ADK), and which can also inject support for NVMe type drives and Intel RST drivers for RAID used for those drives, if this is needed.

Note: MBR simply is the Master Boot Record which is a couple of sectors at the start of the drive, not a partition.  The EFI or MSR partitions are normally FAT32 and can be up to 500MB in size.

Thanks Steve appreciate the help so far, You are correct I was using the lunix version as I was having issues creating the WinPE version. I was able to get it working and tried another restore, made it a bit further but sill have issues.

It recognize the hard drive now and tries to boot, but fails and get an error with Microsoft boot manager now. Basically it saying "windows failed to start. A recent hardware or software change might be the cause...." with instructions to use my windows installation to repair my pc, which i tried but said it couldn't fix anything.

The error message i see under it after says "The boot configuration data for your pc is missing or containing errors" file "\EFI\Microsoft\Recovery\BCD" i tried to upload a screenshot not sure if its working.

any ideas how i can get past this?

Mike, assuming that you have correctly restored your backup image to the new drive and the only issue now is the boot configuration data (BCD) then please see the following web articles.

Webpage: How to Rebuild the BCD in Windows

Webpage: Fix UEFI Boot in Windows 10/8/7

So I tried the links and still was running into problems. I did end up getting the system back up. The easiest way for me was to do a clean install of windows, then restore only the main partition instead of the whole disk. After I did that problem solved.

 

Thanks for your help though.