Recovering a backup- will not boot
Made backups with ATI 2015 of windows 7 computer to a NAS device
COmputer drive failed on Win 7 machine
Tried multiple times to recover backup from another Win 7 computer
hooked NAS to WIn 7 computer- thought maybe ATI didnt like recovering over the network
Upgraded to ATI 2017- 5 device
Tried using the boot media to recover from NAS that is hooked directly into failed computer
So in all I have made 5 unsuccessful attempts at recovering the drive image, the data is there just having issues
getting it to use that .tib file correctly
Never stopped with error messages, I will come back to it & it is back to the start of the process: choose what you want to recover?
I have spent the better part of 7or 8 hours trying to get this image recovered
Any suggestions would be appreciated!


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Try copying the .tib files to a local USB external drive and see if that helps. NAS permissions are not the same as Windows permissions and if it works with a direct attached device that does not set its own permissions that might identify the issue with the NAS. Even if attaching the NAS locally, remember it is its own OS and Linux permissions under the hood.
also not sure how you're starting the restore... windows or recovery media. Use recovery media. But... make sure you boot it to match how the OS was installed... uefi or legacy so it matches. If you have a uefi ow image and try to restore after booting rescue media in legacy, the restore will not be bootable.
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Hi Steve,
I started from Windows several times then went to the rescue media- USB drive.
I was wired connection to the NAS- then plugged into it directly
My NAS is actually a 3TB WD Mybook plugged into the usb port on my router
Have not tried copying back up file to external drive-the WD Mybook is basically that when plugged directly into the computer
I will save the log files on my next attempt.
Thanks for the quick response!
Thomas
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Bobbo_3C0X1 wrote:But... make sure you boot it to match how the OS was installed... uefi or legacy so it matches. If you have a uefi ow image and try to restore after booting rescue media in legacy, the restore will not be bootable.
Hi Bobbo_3C0X1,
How would I make sure I am doing this step correctly?
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Thomas, see webpage Check if your PC uses UEFI or BIOS for help on that question - the point being that the Rescue Media should boot the same way that your Windows OS does.
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Steve,
That was informative but still didnt show me how to make the necessary changes in ATI.
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Thomas, did you follow the advice in that article and if so, how does your Windows OS boot - UEFI or Legacy?
Once you know that, then when booting from the Acronis Rescue Media, you need to choose the equivalent boot option for the device where the boot media is stored, i.e. CD or USB - this should be shown on the boot choices panel for your computer system, i.e. if your computer supports both Legacy and UEFI then there should be two options shown for the device, one just with the name & the second showing UEFI with the same device.
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I dont have the computer in front of me now, but when I plug the USB drive that has the boot media on it ATI- it boots from that device fine
I would have to mount the .tib file on another working computer to look into the windows folder of the backup, I assume?
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Thomas, if the USB media boots correctly and can see the drive where you want to restore to plus your backup drive, then you should be good to go. If there is a problem then you will see a message that the restored drive will not be bootable if the wrong boot mode was used. See forum topic: https://forum.acronis.com/forum/119666#comment-365312 and look at the screen images in that post.
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Steve,
I understand what you are saying now, I didnt see anything saying it wouldn't boot- it is UEFI
So, what you know about the situation- any ideas why I am having such a hard time recovering from
the backup?
What should I do different to make it easier next time around?
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Thomas, difficult to say why you are having a hard time doing the recovery without seeing what the logs may show.
I would recommend running CHKDSK /R on the drive where you are recovering to just to make sure that you have no bad sectors that could cause problems.
Also, when booted from the Rescue Media with the backup drive (NAS locally connected) - run a Validation for the backup file that you are wanting to recover from.
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Steve,
Thanks for all your time & help!
One more question...what if the backup file fails a Validation? What would be the plan of action?
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If a file fails validation, then check whether you have other files you could recover from, such as an older backup or an earlier incremental file in the same version chain etc?
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If a file fails validation it will not recover then?
I guess i should try validating the backup file that I am trying to recover?
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Thomas, if validation fails then the answer to 'will it recover' is 'it depends', i.e. it depends on what the exact reason for the validation failure is, whether the file is actually damaged or corrupt etc.
Validation does not guarantee the integrity of the content stored in the backup file - it is simply a mechanism to recalculate the file checksum and compare this with the checksum that is stored inside the file to ensure that the file has not been changed since it was created. The acid test of the backup file is when you either restore it as a whole or whether you are able to navigate the contents and selectively restore individual files or folders from it.
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