Restore button gone and can't find versions
Hi
I've been doing incremental local backups. I tried to use the restore button and it came back with could not find version errors. I contacted support and they said that the backups must have been deleted and to start a new backup chain. I created an new subdirectory on the backup drive. Deleted the backup jobs from the side menu, but I did not delete the files. I created a new backup job saving to the new subdirectory. After I backed up I tried the restore button and it came up with the same cannot find version error. I answered ignore the the error box about a hundred times. When I said ignore to version one it let me browse the backup. I closed and restarted acronis and the restore button went away. I don't understand why it was looking for a old backups when I started a new chain. I read a bit in the forums and saw that the there is a database file that may get corrupted. My current plan is to get a new external drive. Rename the database file, if I can find it. Create a new incremental backup job going to the new hard disk. Hopefully this will let me start fresh. Should this work or am I missing something? Thanks for any help in advance.


- Log in to post comments

Thank you for answering. My online backups seem to be fine. Would deleting the database cause a problem with them?
- Log in to post comments

Craig, your online backups should be fine as information for these are stored online in the Dashboard and other information is stored in a separate folder (OnlineBackup).
- Log in to post comments

Thank you for your input. I started anew and validated the new backup and everything seems to be fine.
- Log in to post comments

Craig, thanks for the feedback, hope all stays looking good for you.
- Log in to post comments