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Restore von NAS nicht möglich

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Hallo, folgendes Environment.

Acronis True Image 2017, Build 8058, Windows 10 Pro, NetGear ReadyNAS NV+

Ich habe einen Full Backup auf meinem NAS erstellt. Danach eine Recovery DVD erstellt und gebootet. Bis hierher alles okay. Ich kann mit der Recovery DVD den mit dem Backup sehen.

Problem: Wenn ich die Benutzeranmeldung versuche kann ich das Backup nicht selektieren. Ich habe schon unterschiedliche Formate der Benutzer verwendet. Ich habe als Benutzer für den NAS volle Administratorrechte bekomme aber keine Verbindung zum NAS.

 

Gruß, Alfons.

 

 

 

 

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Alfons wrote:

Hello, following environment.

Acronis True Image 2017, Build 8058, Windows 10 Pro, NetGear ReadyNAS NV +

I have created a full backup on my NAS. Then a recovery DVD created and booted. Until everything okay. I can see with the recovery DVD with the backup.

Problem: When I try the user login I can not select the backup. I have already used different user formats. I have as a user for the NAS full administrator rights but no connection to the NAS.

Welcome to these User Forums.

Please see the following documents which should help you.  These are also available in different languages including German.

KB 57992: Acronis True Image: NAS Is Not Detected

KB 58004: Acronis True Image 2016: Troubleshooting Issues Related to NAS Credentials 

KB 58000: Acronis True Image 2016: Troubleshooting Issues with NAS Devices 

I have tried to get it working all afternoon today. No success. I have worked through the documents posted above.

However, I think I narrowed the problem a bit down.

When I do a file backup with the Acronis windows pgm it works just fine with my NAS. I can backup to the NAS and restore the files from there. However this is not the function I was looking for when I bought the product. 

However, as soon as I use the Recovery DVD created with the Bootable Rescue Media Builder I can not get the NAS credentials accross the the NAS device. It seems like nothing works. I have tried many things and I'm about to give up.

It appears to me that the Rescue DVD does not work.

One thing I have noticed, the entry for user and name is empty in the HKEY_CURRENT_USER\Software\Acronis\Connections\smb in the registry. I have also erase the entry and restarted Acronis. Still empty.

I got this product to backup my entire C Drive and restore it with a rescue DVD. Unfortunatelly, this function doesn't work at all.

 

Regards, Alfons.

 

 

 

 

 

 

Alfons, when you are booted from the Rescue Media DVD, how is your computer connected to your network?  Are you attempting to connect to the NAS using wireless or have you got a network cable connection?

If you are using wireless, this may be an issue with device drivers in the rescue media for your wireless card - please try using a network cable instead.

Did you read Bootable media/Acronis Startup Recovery Manager (ASRM): which deals specifically with this question?

@Steve, yes, I have worked through the document.

In the meantime I have created a WinPE USB Stick. The Stick works fine. However, the Problem is the same as with the DVD.

I have created a Picture which Shows the Problem. I do not get authentification with the NAS.AT207Prob.jpg

 

 

 

Alfons, with the WinPE Rescue Media you need to issue a 'Net use' command to setup the connection to your NAS.

X:\windows\system32>net use s: \\192.168.0.29\backup password /USER:Acronis
The command completed successfully.

X:\windows\system32>net use
New connections will be remembered.

Status       Local     Remote                    Network
-------------------------------------------------------------------------------
OK           S:        \\192.168.0.29\backup     Microsoft Windows Network
The command completed successfully.

See also topic: WinPE Recovery of Acronis True Image 2016 Backups from a Network Drive (from the ATIH 2016 Forum) which dealt with a similar problem for another user.

C:\WINDOWS\system32>net use /?
The syntax of this command is:

NET USE
[devicename | *] [\\computername\sharename[\volume] [password | *]]
        [/USER:[domainname\]username]
        [/USER:[dotted domain name\]username]
        [/USER:[username@dotted domain name]
        [/SMARTCARD]
        [/SAVECRED]
        [/REQUIREINTEGRITY]
        [/REQUIREPRIVACY]
        [[/DELETE] | [/PERSISTENT:{YES | NO}]]

NET USE {devicename | *} [password | *] /HOME

NET USE [/PERSISTENT:{YES | NO}]