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Serial number incorrect error [solved]

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Note: Acronis fails to inform you that if you are attempting to install acronis 2017 over the top of acronis 2013 then you will get an error for "Serial number incorrect" and the installation will abort PRIOR to the installation routine ever asking for the serial number.  frustrating that their "Click here for help" button only goes to a web page stating "no known solution available".

 

Solution: uninstall all old version of acronis and reboot

 

 

0 Users found this helpful

Matthew, thank you for your post and solution, this may be useful for other users if they are doing a similar upgrade.