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Single Folder is not Backed Up

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PC is Windows 10, and the entire Pictures folder is backed up with the exception of one subfolder. The subfolders are by year, 1990 to 2016 are all backed up, but 2017 isn't. Looking at the attributes of the folder, I see nothing special about it. I can copy and paste the entire folder elsewhere fine. 

Can someone help please?

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Paul, very difficult to offer an explanation for the problem you describe without more information.

Please download / use the MVP Log Viewer tool (from the Community Tools link below) and check for what messages are being written in the backup task log for where this issue is seen.

Many thanks for the reply Steve. I think I will clean uninstall and reinstall and then try again, and if the issue persists use the Log Viewer and report back in the next two or three days. It's a bit disconcerting that a backup isn't apparently backing everything up with no obvious warning. I only discovered this by luck. 

In reply to by truwrikodrorow…

Hello Steve, 

After a clean uninstall and reinstall, the issue persists. I have uploaded:

Explorer snip of the Pictures folder on the C: drive

Explorer snip of the Pictures folder on the .tib file

A snip of the log output - I see no relevant exclusions

The log itself.

Hope this helps. 

Thanks.

 

 

Attachment Size
427431-138883.JPG 85.88 KB
427431-138885.JPG 91.05 KB
427431-138887.JPG 280.02 KB
427431-138890.log 2.56 KB

Have you check the backup task source folders to be sure it has selected the entire folder?

When I saw this post yesterday I wondered if the folder in question was created after the backup task was created, and for some reason if there are exclusion in the original selection that the new folder is not added. Just a wild guess on my part.

Ian

Thanks Bruno and Ian, as I mentioned, I have uninstalled ATI and then used the Removal Tool - I removed everything (apart from where it asks to remove mounted drives? and I responded not to - is that right?). So all traces of ATI should have been removed before the reinstall, and the backup task then had to be created. 

Bruno, I'm not sure what you mean by 'backup task source folders', the whole C: drive should be backed up with the exception of the exclusions. 

As an aside, despite requesting I get notifications on all comments from this thread, and my email address being correct, I don't get them (and I checked Junk too). 

Paul, is the missing folder physically in the same place/  on the same disk partition as the other data selected for the backup? 

We have seen issues where symbolic links are involved and point to data on another drive which is not included in the backup image. 

In reply to by truwrikodrorow…

Yes it is Ian, as you can see from the 138883.JPG upload I provided earlier. It is the 2017 folder that is missing from the backup, as you can see from the 138885.JPG upload. 

As I said, I can copy and paste the whole Pictures folder elsewhere, and the 2017 subfolder is copied just fine. 

Paul, I see from your first two posted images that while the 2017 folder is missing in the .tib, there seems to be a Saved Pictures folder that is in the backup yet not on your drive. Any chance that is the folder and it was renamed after the backup?

Paul, quick thought: what happens when you set up a simple new backup task to save only this 2017 folder?  Does this work correctly or not?

Bruno - nail hit on head. The 'Saved Pictures' folder is indeed the '2017' folder. 

Looking at the Properties of the 2017 folder, unlike the other folders, there is a 'Location' tab. And in the Location tab, the location was specified as ..../Saved Pictures. 

Now how this came about I don't know (it's my wife's PC actually), but I have created a new 2017 folder and copied the Saved Pictures/2017 subfolders to that, and then deleted the old Saved Pictures/2017 folder. There is no Location tab on the newly created 2017 folder. So I fully expect this issue is now resolved, and I will try a new backup later to verify this. 

Thanks to everyone for their help. 

Paul, glad to hear that the mystery here has been solved, thanks for the feedback.

Congrats to Bruno for his attention to detail...well done.

Paul, glad this is resolved.

Nice to hear it is solved.

I have used the Location tab to move a bunch of stuff from the Users folder on the C: drive to my data folder on D:... things like Music, Videos, Photos, Downloads and Documents.

I find that if I look at the C:\users\<username>\Photos and other folders, they all show empty and no Location tab. The Location tab appears on the D: drive version. I'm not sure, but seems it might have changed with Creators Update. Or my memory is failing.