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Slow, slow, slow program response

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The program is so slow to respond to any instruction including opening the program.

Last time I opened the program it took over 2 hours to open.

Once opened any task selected results in "the program has failed to respond".

Response time is then measured in many minutes to hours - not seconds as one would expect.

What is going on? 2016 version did the same thing but 2017 is worse.

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John, welcome to these user forums.

There is no way that the ATIH program (2016 or 2017 or any other version) should take over 2 hours to just open, which suggests that there is something else going on here to cause such poor performance.

What version of Windows are you running here?

How is ATIH installed, i.e. was it installed as an Administrator and given all the privileges that this conveys?

I would recommend doing a clean install of ATIH 2017 as suggested in the FAQ document (see link on the left of the forum pages) for when ATIH has been upgraded across various different earlier versions.

First uninstall ATIH normally via the Control Panel or using an uninstaller application.

Next, download the Acronis Cleanup Tool from the link in my signature below.  Run this as Administrator to remove all trace of Acronis programs, then restart the computer to complete the action.

Finally, download the latest full ATIH 2017 build 5554 full installer from your Acronis account and check that the checksum for the downloaded file matches that shown on the download page.  Install this again as Administrator.

 

Additionally you should have a look at Windows Task Manager and see if you can determine what processes and services are running in the background that might be using up CPU and Disk cycles.

Are other programs/tasks slow to respond like Acronis on your machine?  If yes then something else such as another program is eating up your machine resources which is causing the slowdown.

I have had some of the same issues, but not to this extent. I get "Not Responding" in the title bar frequently. However, if I wait, it does return to normal.  I don't know if this is being caused by the GUI, or something else.