'The specified file does not exist' error
Hi.
I'm getting this error message (see also the attached jpg) after making two recent changes to my Windows 10 Acronis TI2017 backup to Drobo NAS setup. These involved adding 2 more drives to the Drobo (probably unrelated, but I thought I'd mention it), and stopping a backup because I needed to power the system down for a while and then process some image files quickly. The one interrupted was a full backup, and there's a full one followed by c.5 previous incremental backups already on the Drobo, I believe.
I get the error now on attempting to re-start the backup.
I assume this relates to some change in my system's files between ending the backup and re-starting it, and I'd be very grateful for advice on how to proceed. Mnay thanks in advance.
Mark
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drobocapture.jpg | 79.66 KB |


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Many thanks, Steve.
As a first-off, I've attached a txt file of the log. Doesn't mean much to me, but I'm sure others will advise!
I've got some image processing to do for much of the rest of the day so please excuse any delay in my reply, but I hope to have time to check back this evening.
All the best,
Mark
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406535-137200.txt | 4.43 KB |
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Mark, thanks for the log file data.
The errors shown in the log are consistent for an issue in accessing the NAS target folder or location, which may be related to the changes you made to the NAS if this has altered the path in some way?
Error 0x1e50023: The specified file does not exist: .
| error 0xb007f: The initial full backup version is not accessible at the moment.
| error 0xb00eb: The specified file does not exist.
| error 0x40011: The specified file does not exist.
| error 0xfff0: The network path was not found
Error 0x1e50023: The specified file does not exist: .
| error 0xb03e9: Cannot open the backup.
| error 0xb00eb: The specified file does not exist.
| error 0x40011: The specified file does not exist.
| error 0xfff0: The network path was not found
Error 0x13c0005: Operation has completed with errors.
I would recommend creating a new backup task to the NAS and check that this will run correctly without any of these error messages being given.
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That seems to be working now, thanks.
When this new backup has completed, do I just delete the previous task?
Cheers,
Mark
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Mark, if your new backup is replacing the old one, then yes you can delete the old task though would suggest just removing the settings as it may hang trying to get to the backup files on your NAS as it has problems with the path / file location. Once the settings are gone, then you can delete the old backup files at your leisure from the NAS.
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Many thanks, Steve.
All fine now: your help is much appreciated.
Cheers,
Mark
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Mark, always good to receive positive feedback and good news.
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Hi Steve,
Apparently True Image 2017 does not have the Vault management capability that Acronis Backup 11.7 (workstation) has. And consequently there appears to be no way within the program to resolve issues where a path has been changed or backup files have been deleted?
You have described a procedure above and I am thinking that it might be applicable to the situation I have on my laptop backing up with TI 2017.
Here is the content of my recent emailed log. Please suggest a plan to resolve the issues with the backup.
2017-03-08 05:00:01:343 10584 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2017-03-08 05:00:01:343 10584 I00640002: Operation Drive_C started by schedule.
2017-03-08 05:00:02:936 10584 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2017-03-08 05:00:02:952 10584 I013C0000: Operation: Backup
2017-03-08 05:00:02:952 10584 I0064000B: Priority changed to High.
2017-03-08 05:00:02:983 10584 I000B03F0: Create Backup Archive From: Disk 1 To file: "D:\Gaia\Drive_C.tib" Compression: Normal Exclude: Files matching mask Match criterion: *.tib, *.tmp, *.~
2017-03-08 05:00:03:733 10584 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-08 05:00:04:186 10584 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-08 05:00:04:827 10584 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-08 05:00:05:374 11568 I00640000: Writing differential version to file: Drive_C_diff_b58_s8_v1.tib
2017-03-08 05:00:05:671 10584 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-08 05:08:29:271 10584 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-08 05:08:29:755 10584 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-08 05:08:48:381 10584 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-08 05:08:48:444 10584 I00640000: The following backups have been successfully created: "D:\Gaia\Drive_C_diff_b58_s8_v1.tib"
2017-03-08 05:08:48:538 10584 I000B0402: Validate Backup Archive Location: "D:\Gaia\Drive_C_diff_b58_s8_v1.tib"
2017-03-08 05:08:48:553 10584 I000101F8: Pending operation 4 started: 'Validate Backup Archive'.
2017-03-08 06:26:33:284 10584 I000B0000: Consolidate Backup Archive Location: "D:\Gaia\Drive_C_diff_b58_s8_v1.tib" Destination: "D:\Gaia\Drive_C_diff_b58_s8_v1_7627A077-7BA3-4949-B538-DF4634453B70.tib"
2017-03-08 06:26:33:284 10584 E01EF0027: Error 0x1ef0027: Failed to perform consolidation. Ensure that folder D:\My backups\ is not deleted or renamed.
| trace level: error
| line: 0x6d5b4dcc0ba14a27
| file: k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:3113
| function: TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError
| line: 0x6d5b4dcc0ba14a27, k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:3113, TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError
| $module: ti_demon_vs_8029
|
| error 0xb00eb
| line: 0xd460020904af2957
| file: k:\8029\products\imager\archive\impl\volume_location.cpp:190
| function: TrueImage::Archive::VolumeLocation::OpenDirGently
| line: 0xd460020904af2957, k:\8029\products\imager\archive\impl\volume_location.cpp:190, TrueImage::Archive::VolumeLocation::OpenDirGently
| $module: ti_demon_vs_8029
|
| error 0x40011: The specified file does not exist.
| line: 0xf35f747b3b21fc55
| file: k:\8029\file\windows\winnt_dir.cpp:1356
| function: winnt_dir::iterator::iterator
| line: 0xf35f747b3b21fc55, k:\8029\file\windows\winnt_dir.cpp:1356, winnt_dir::iterator::iterator
| function: FindFirstFileW
| path: \\?\D:\My backups
| $module: ti_demon_vs_8029
|
| error 0xfff0: The system cannot find the file specified
| line: 0xbd28fdbd64edb8f1
| file: k:\8029\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, k:\8029\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070002
| $module: ti_demon_vs_8029
2017-03-08 06:26:33:284 10584 E000B03E9: Error 0xb03e9: Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
| trace level: error
| line: 0x6d5b4dcc0ba14869
| file: k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:2667
| function: TrueImage::Archive::CloneArchiveOperationImpl::SwitchToArchive
| line: 0x6d5b4dcc0ba14869, k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:2667, TrueImage::Archive::CloneArchiveOperationImpl::SwitchToArchive
| $module: ti_demon_vs_8029
|
| error 0x1e50006: Failed to perform consolidation. Ensure that folder D:\My backups\ is not deleted or renamed.
| line: 0x6d5b4dcc0ba1469c
| file: k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:2206
| function: TrueImage::Archive::CloneArchiveOperationImpl::PrepareReadStream
| line: 0x6d5b4dcc0ba1469c, k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:2206, TrueImage::Archive::CloneArchiveOperationImpl::PrepareReadStream
| $module: ti_demon_vs_8029
|
| error 0x1ef0027: Failed to perform consolidation. Ensure that folder D:\My backups\ is not deleted or renamed.
| line: 0x6d5b4dcc0ba14a27
| file: k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:3113
| function: TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError
| line: 0x6d5b4dcc0ba14a27, k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:3113, TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError
| $module: ti_demon_vs_8029
|
| error 0xb00eb
| line: 0xd460020904af2957
| file: k:\8029\products\imager\archive\impl\volume_location.cpp:190
| function: TrueImage::Archive::VolumeLocation::OpenDirGently
| line: 0xd460020904af2957, k:\8029\products\imager\archive\impl\volume_location.cpp:190, TrueImage::Archive::VolumeLocation::OpenDirGently
| $module: ti_demon_vs_8029
|
| error 0x40011: The specified file does not exist.
| line: 0xf35f747b3b21fc55
| file: k:\8029\file\windows\winnt_dir.cpp:1356
| function: winnt_dir::iterator::iterator
| line: 0xf35f747b3b21fc55, k:\8029\file\windows\winnt_dir.cpp:1356, winnt_dir::iterator::iterator
| function: FindFirstFileW
| path: \\?\D:\My backups
| $module: ti_demon_vs_8029
|
| error 0xfff0: The system cannot find the file specified
| line: 0xbd28fdbd64edb8f1
| file: k:\8029\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, k:\8029\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070002
| $module: ti_demon_vs_8029
2017-03-08 06:26:33:284 10584 E01EF0027: Error 0x1ef0027: Failed to perform consolidation. Ensure that folder D:\My backups\ is not deleted or renamed.
| trace level: error
| line: 0x6d5b4dcc0ba14a27
| file: k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:3113
| function: TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError
| line: 0x6d5b4dcc0ba14a27, k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:3113, TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError
| $module: ti_demon_vs_8029
|
| error 0xb00eb
| line: 0xd460020904af2957
| file: k:\8029\products\imager\archive\impl\volume_location.cpp:190
| function: TrueImage::Archive::VolumeLocation::OpenDirGently
| line: 0xd460020904af2957, k:\8029\products\imager\archive\impl\volume_location.cpp:190, TrueImage::Archive::VolumeLocation::OpenDirGently
| $module: ti_demon_vs_8029
|
| error 0x40011: The specified file does not exist.
| line: 0xf35f747b3b21fc55
| file: k:\8029\file\windows\winnt_dir.cpp:1356
| function: winnt_dir::iterator::iterator
| line: 0xf35f747b3b21fc55, k:\8029\file\windows\winnt_dir.cpp:1356, winnt_dir::iterator::iterator
| function: FindFirstFileW
| path: \\?\D:\My backups
| $module: ti_demon_vs_8029
|
| error 0xfff0: The system cannot find the file specified
| line: 0xbd28fdbd64edb8f1
| file: k:\8029\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, k:\8029\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070002
| $module: ti_demon_vs_8029
2017-03-08 06:26:33:284 10584 E01EF0029: Error 0x1ef0029: An error occurred during the backup consolidation.
| trace level: error
| line: 0x6d5b4dcc0ba13ff9
| file: k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:507
| function: `anonymous-namespace'::BaseExecutor::Start
| line: 0x6d5b4dcc0ba13ff9, k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:507, `anonymous-namespace'::BaseExecutor::Start
| $module: ti_demon_vs_8029
|
| error 0x1e50001: Failed to perform consolidation. Ensure that folder D:\My backups\ is not deleted or renamed.
| line: 0x6d5b4dcc0ba13fde
| file: k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:480
| function: `anonymous-namespace'::BaseExecutor::Start
| line: 0x6d5b4dcc0ba13fde, k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:480, `anonymous-namespace'::BaseExecutor::Start
| $module: ti_demon_vs_8029
|
| error 0x1e5001f: Failed to perform consolidation. Ensure that folder D:\My backups\ is not deleted or renamed.
| line: 0x6d5b4dcc0ba1488e
| file: k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:2704
| function: TrueImage::Archive::CloneArchiveOperationImpl::SelectNextArchiveForConsolidation
| line: 0x6d5b4dcc0ba1488e, k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:2704, TrueImage::Archive::CloneArchiveOperationImpl::SelectNextArchiveForConsolidation
| $module: ti_demon_vs_8029
|
| error 0x1ef0027: Failed to perform consolidation. Ensure that folder D:\My backups\ is not deleted or renamed.
| line: 0x6d5b4dcc0ba14a27
| file: k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:3113
| function: TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError
| line: 0x6d5b4dcc0ba14a27, k:\8029\products\imager\archive\impl\operations\archive_operation_clone.cpp:3113, TrueImage::Archive::CloneArchiveOperationImpl::FormConsolidationError
| $module: ti_demon_vs_8029
|
| error 0xb00eb
| line: 0xd460020904af2957
| file: k:\8029\products\imager\archive\impl\volume_location.cpp:190
| function: TrueImage::Archive::VolumeLocation::OpenDirGently
| line: 0xd460020904af2957, k:\8029\products\imager\archive\impl\volume_location.cpp:190, TrueImage::Archive::VolumeLocation::OpenDirGently
| $module: ti_demon_vs_8029
|
| error 0x40011: The specified file does not exist.
| line: 0xf35f747b3b21fc55
| file: k:\8029\file\windows\winnt_dir.cpp:1356
| function: winnt_dir::iterator::iterator
| line: 0xf35f747b3b21fc55, k:\8029\file\windows\winnt_dir.cpp:1356, winnt_dir::iterator::iterator
| function: FindFirstFileW
| path: \\?\D:\My backups
| $module: ti_demon_vs_8029
|
| error 0xfff0: The system cannot find the file specified
| line: 0xbd28fdbd64edb8f1
| file: k:\8029\common\error.cpp:307
| function: Common::Error::AddWindowsError
| line: 0xbd28fdbd64edb8f1, k:\8029\common\error.cpp:307, Common::Error::AddWindowsError
| code: 0x80070002
| $module: ti_demon_vs_8029
2017-03-08 06:26:33:363 10584 I013C0006: Operation has succeeded.
Thanks for your feedback...
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David, you have a slightly different problem that the one described by the original poster of this topic.
In your log file I see the following messages:
Create Backup Archive From: Disk 1 To file: "D:\Gaia\Drive_C.tib"
The following backups have been successfully created: "D:\Gaia\Drive_C_diff_b58_s8_v1.tib"
Validate Backup Archive Location: "D:\Gaia\Drive_C_diff_b58_s8_v1.tib"
Pending operation 4 started: 'Validate Backup Archive'.
Consolidate Backup Archive Location: "D:\Gaia\Drive_C_diff_b58_s8_v1.tib" Destination: "D:\Gaia\Drive_C_diff_b58_s8_v1_7627A077-7BA3-4949-B538-DF4634453B70.tib"
Error 0x1ef0027: Failed to perform consolidation. Ensure that folder D:\My backups\ is not deleted or renamed.
| error 0x40011: The specified file does not exist.
| path: \\?\D:\My backups
| error 0xfff0: The system cannot find the file specified
Error 0xb03e9: Failed to open data stream. Try to remove the backup from the list, add it again by clicking 'Browse for backup' and recreate the backup settings.
Operation has succeeded.
From the above messages, it looks like your Acronis Database has become damaged or corrupted because there are references in the database to folder D:\My backups\ which the automatic cleanup function (shown as Consolidation in the messages) is trying to find but where the task is writing to folder D:\Gaia\
The first suggestion for this issue would be to try doing a Validation of this backup task and take the Ignore option for each error message that is given during the validation process. This will attempt to reconcile the information held in the database with the actual backup files and folders found.
If validation does not resolve this issue, then the next suggestion is to use the Clone settings option for the problem task which will create a duplicate task prefixed by (1) - do not run the cloned task immediately, but instead, remove the original task settings (do not delete the backup files), then rename the new cloned task to the original name by removing he prefix, then repeat the validation process again.
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Thanks, Running Validation now. Will post result tomorrow.
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Problem solved! The Validation tool fixed it!
Thank you!
2017-03-09 05:00:02:110 8608 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2017-03-09 05:00:02:110 8608 I00640002: Operation Drive_C started by schedule.
2017-03-09 05:00:06:115 8608 I00640000: Backup reserve copy attributes: format tib; need_reserve_backup_copy false;
2017-03-09 05:00:06:131 8608 I013C0000: Operation: Backup
2017-03-09 05:00:06:131 8608 I0064000B: Priority changed to High.
2017-03-09 05:00:06:178 8608 I000B03F0: Create Backup Archive From: Disk 1 To file: "D:\Gaia\Drive_C.tib" Compression: Normal Exclude: Files matching mask Match criterion: *.tib, *.tmp, *.~
2017-03-09 05:00:06:178 8608 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-09 05:00:06:709 9144 I00640000: Writing full version to file: Drive_C_full_b59_s1_v1.tib
2017-03-09 05:00:06:990 8608 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-09 05:00:21:350 8608 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-09 05:00:22:460 8608 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-09 05:49:09:560 8608 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-09 05:49:10:045 8608 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-09 06:01:10:347 8608 I000101F8: Pending operation 172 started: 'Creating partition image'.
2017-03-09 06:01:10:488 8608 I00640000: The following backups have been successfully created: "D:\Gaia\Drive_C_full_b59_s1_v1.tib"
2017-03-09 06:01:10:519 8608 I000B0402: Validate Backup Archive Location: "D:\Gaia\Drive_C_full_b59_s1_v1.tib"
2017-03-09 06:01:10:550 8608 I000101F8: Pending operation 4 started: 'Validate Backup Archive'.
2017-03-09 06:59:31:952 8608 I000B0000: Consolidate Backup Archive Location: "D:\Gaia\Drive_C_full_b59_s1_v1.tib" Destination: "D:\Gaia\Drive_C_full_b59_s1_v1_F8B66305-0977-4496-ACE8-92C9F00745D3.tib"
2017-03-09 06:59:32:092 8608 I000B0000: Deleting backup file with path D:\Gaia\Drive_C_diff_b57_s4_v1-2.tib.
2017-03-09 06:59:32:124 8608 I000B0000: Deleting backup file with path D:\Gaia\Drive_C_diff_b57_s3_v1.tib.
2017-03-09 06:59:32:124 8608 I000B0000: Deleting backup file with path D:\Gaia\Drive_C_diff_b57_s2_v1.tib.
2017-03-09 06:59:32:139 8608 I000B0000: Deleting backup file with path D:\Gaia\Drive_C_full_b57_s1_v1.tib.
2017-03-09 06:59:32:702 8608 I013C0006: Operation has succeeded.
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David, thanks for the feedback, glad to hear of positive results.
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