TI 2017 Installation Fails: Subkey cannot be found
When trying to install True Image 2017 (Build 5534), the installation fails with the message "subkey cannot be found". I am using Windows 10 (latest version), and attempting to install over True Image 2017 so as not to lose my settings.


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Problem has been resolved.
Build 5532 is what I originally pulled from the Acronis web site, immediately after buying a new subscription. When I ran that version, during the install process, there was a message that a newer version was available and asked if I wanted to download and intall the newer version. I replied yes. It was a few minutes later in the installation process that the error popped up.
I went back and tried using the download file again, this time replying NO to the request for the newer version. That install went through correctly. Then using True Image I checked for a newer version, and downloaded and installed build 5534. This time the install was successful.
So apprently the problem occurs when you try to piggy back two version installs.
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Glad to hear it. Seems like an easy enough resolution as well. thanks for the info.
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I had the same problem for no clear reason (attempted install 2017 over 2016, then after normal uninstallation thereof, with no sucess); but the method worked; also also seem to have succeded with the database transplant operation, although had to boot into the sooper dooper admin account in safe mode in order to to it.
Now to see if various oddites and annoyances of the old 2016 installation will go away ...
So, thanks!
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Of interest here:
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