TI2017 has disappeared after installing Build 8029

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Hello, I hope somebody can help!

When starting Acronis True Image 2017 (TI2017) a couple of days ago, a popup appeared stating that a new version of Acronis True Image 2017 was available for download, which the release notes showed it to be Build 8029. I clicked to download this, which appeared to complete.

However, the shortcut to TI2017 on the Windows 10 start screen has now disappeared, although shortcuts for “new” versions of Acronis Drive Cleaner, Secure Zone and Startup Recovery Manager are shown.

I am running the current version of Windows 10.

I purchased an upgrade to True Image 2017 for three computers on 1st November 2016, and it has been running fine on two computers since then until this problem occurred. (I have not yet used the 3rd licence.) I logged onto “My Account” on the Acronis website which shows I have a perpetual license for three workstations. I saw the “Downloads” tab, from which I thought that I might be able to download Build 8029 from scratch. However, this asks me to choose between “Standard” and “Premium” versions, and seems to be asking me to buy an additional copy!

I still have the .exe file which I downloaded on 1st November 2016. Should I run this again to get back to that version of TI2017, or is there some way to get Build 8029 of TI2017 to work?

Thanks

Mon, 03/06/2017 - 14:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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You have a perpetual license so you would choose standard to download the perpetual license version of build 8029. It sounds like the install failed when you clicked download from within the application. Try re-installing using the file downloaded from your account. If that doesn't correct the issue then perform a clean install using the cleanup tool Acronis True Image Cleanup Utility | Knowledge Base  and re-nstall using the downloaded file.

Mon, 03/06/2017 - 14:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Thomasjk, Thanks for your speedy response, which I did not pick up until today. Since submitting my query yesterday, I've discovered that the exe file for build 8029 was created by the update in C:/Program Files (x86)/Acronis/TrueImageHome/TrueImage.exe, and when I clicked on that I was able to run Build 8029 of TI2017. However, the update obviously did not set up or update the shortcuts. 

 I'll try your suggestions and report back as to whether that has corrected the issues.

(Edit) I've just downloaded the standard version from my account, and ran that downloaded file. This offered two options, either to "Repair" or "Uninstall". I chose "Repair", which took a couple of minutes and then showed "Repair Complete" and offered to "Start Application". I clicked this, and TI2017 started fine and proved to be build 8029. I then closed it down, and found that shortcuts to TI2017 had now appeared on both the desktop and the start menu.

That is perfect, thanks very much for your help.

John P

Tue, 03/07/2017 - 14:30
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Glad you were able to resolve the issue.

Tue, 03/07/2017 - 16:52
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.